Supplier Engagement Advisor

About the role

• To produce written communication with clients and suppliers through emails 
• To provide telephone and live chat support to clients and suppliers when collecting packaging weights information 
• Conduct webinars regarding the process of data submission on our platforms 

• To use in-house computer software to process packaging evidence information 
• To use MS Excel and CRM applications to check and improve accuracy of data within supplier database 
• To analyse submitted Plastic Tax evidence under HMRC criteria 
• Collection of packaging, WEEE and batteries data 
• To contact the suppliers of Data Insights’ clients to gain weights information by email 
• To encourage and support supplier data submission through email and phone chases 

• To receive in-house training on the packaging, WEEE and batteries regulations 
• To provide support to the Account Managers in the calculation of the packaging, WEEE and Batteries waste submissions 

• To work within the guidelines of Valpak’s ISO accreditation and Risk Management Policies 
• To adhere to all of Valpak’s Health and Safety Policies 

• To identify efficiencies to the engagement process where procedures can be more proactive 
• To identify any potential anomalies in the Data Hub and feedback to Development team 

• Provide excellent customer service when dealing with clients and clients’ suppliers 
• Develop a good understanding of Data Insights’ services and processes 
• Provide a high standard of accuracy in collection and management of data

What we need from you

• Task Driven  
• Confident working with data via MS Excel 
• Experience of working in an office environment using email and telephone is desirable 
• Experience of analysing and manipulating large volumes of data is desirable 
• Must have high standards of accuracy and attention to detail 
• Must have excellent communication skills, both verbal and written 
• Must be a confident individual who can work well on their own or as part of a team   
• Must have high level of professionalism 
• An interest in environmental issues is desirable 

• Full UK Manual Driving License  
• Minimum: Grade C in Mathematics and English GSCE/O Level standard 
• Desirable: Educated to at least A level standard or equivalent 

What we offer

• Dual Location / Hybrid worker Status 
• Participation in our annual Incentive Plan (VIP) - up to 10% bonus 
• 25 days annual leave plus bank holidays, volunteering day and your birthday off! 
• Option to buy and sell up to 9 days annual leave 
• Access to voluntary benefits including private medical insurance, cycle to work scheme, and subsidised gym membership 
• Automatic inclusion in Life Assurance, Critical Illness and Disability Income protection schemes 
• Pension scheme up to 8% employer contribution 
• Access to reward & discount platform 
• Wellbeing initiatives