Supplier Relationship Manager

<p><span data-teams="true">Avetta is building the largest global community of hiring clients and suppliers that are Ready to Work. Its unified platform streamlines compliance, prequalification, safety and performance benchmarking in a single, integrated experience. Trusted by 360,000 businesses across more than 120 countries, Avetta blends AI-driven insights and human expertise to close risk gaps and strengthen supplier reliability so projects start on time, risks are managed proactively and operations scale with certainty.</span></p> <p><u>SUMMARY</u></p> <p>The Supplier Relationship Manager will own a strategic book of high-value suppliers and guide them through the full lifecycle - onboarding, adoption, engagement, renewal, and reactivation. This role blends account management, retention strategy, and consultative upsell into one high-impact motion. The SRM serves as the single point of accountability for supplier retention outcomes while influencing process improvement across multiple departments.&nbsp;<strong>This is a hybrid role, working three days a week in our beautiful Lehi office</strong>.</p> <p><u>ESSENTIAL DUTIES AND RESPONSIBILITIES:</u></p> <ul> <li>Manage a defined portfolio of suppliers with full lifecycle accountability (onboarding through renewal and reactivation)</li> <li>Deliver proactive, data-driven outreach based on health score signals, risk triggers, and lifecycle milestones</li> <li>Forecast renewals accurately using best/worst/likely modeling and document risks, saves, and objections</li> <li>Lead renewal and objection-handling conversations with empathy, confidence, and commercial acumen</li> <li>Support cross-sell and upsell opportunities by aligning supplier needs with product value</li> <li>Own escalation recovery and coordinate with Support, Billing, and Onboarding to remove friction</li> <li>Interpret usage data and campaign performance to optimize engagement and retention outcomes</li> <li>Partner with product, billing, and operations teams to influence internal processes and improve the supplier experience</li> </ul> <p><u>IDEAL EXPERIENCE, EDUCATION &amp; TRAINING:</u></p> <ul> <li>3–6 years of experience in customer success, account management, renewals, or supplier relationship roles (B2B SaaS or compliance-driven environments strongly preferred)</li> <li>Proven track record managing a book of business with measurable retention or revenue impact</li> <li>Strong communication, objection handling, and commercial negotiation skills</li> <li>Proficiency in Salesforce and lifecycle platforms (e.g., ChurnZero, Gainsight, HubSpot); able to forecast and track performance with precision</li> <li>Bachelor’s degree in business, communications, or related field or equivalent combination of education and experience</li> </ul> <p><strong>&nbsp;</strong></p>