Supplier Success Professional (B2B Customer Support)

<p><em><span data-teams="true">Avetta is building the largest global community of hiring clients and suppliers that are Ready to Work. Its unified platform streamlines compliance, prequalification, safety and performance benchmarking in a single, integrated experience. Trusted by 360,000 businesses across more than 120 countries, Avetta blends AI-driven insights and human expertise to close risk gaps and strengthen supplier reliability so projects start on time, risks are managed proactively and operations scale with certainty.</span></em></p> <p><u>SUMMARY</u></p> <p>The Supplier Success Professional will provide front-line support to suppliers by resolving inquiries, verifying compliance documentation, and ensuring a seamless onboarding and service experience across multiple communication channels.</p> <p><strong>If within commutable distance to one of our offices, this role would require a hybrid schedule (Tues-Thur in office, Mon/Fri work from home).&nbsp; &nbsp;Those outside of commutable distance may be considered on a remote basis.&nbsp;</strong></p> <p><strong>This position will start on August 10, 2026, and requires 100% attendance for 8 weeks of training.</strong></p> <p><strong>Pay rate: $16/hour</strong></p> <p><u>ESSENTIAL DUTIES AND RESPONSIBILITIES:</u></p> <ul> <li>Provide professional support to Avetta customers via phone, email, chat, and other service channels</li> <li>Resolve complex supplier issues with a focus on customer experience and compliance accuracy</li> <li>Verify and process regulatory documents including insurance, safety manuals, and OSHA/MSHA records</li> <li>Accurately log all interactions in Salesforce (Service Cloud) and follow up as needed</li> <li>Support customer billing and subscription inquiries</li> <li>Collaborate with internal departments to resolve supplier needs and improve service delivery</li> <li>Participate in outbound campaigns and annual update verifications</li> <li>Maintain high standards in interaction quality, verification accuracy, and productivity metrics</li> <li>Regular and predictive attendance</li> </ul> <p><u>IDEAL QUALIFICATIONS:</u></p> <ul> <li>Prior experience in customer service or call center environments preferred</li> <li>Strong written and verbal communication skills</li> <li>Proficiency with PC applications and CRM systems (Salesforce preferred)</li> <li>High attention to detail, adaptability, and self-motivation</li> <li>Demonstrated ability to learn and apply new systems and processes</li> <li>Familiarity with compliance documentation and supplier onboarding is a plus</li> <li>High tolerance for stress and ability to manage multiple priorities</li> <li>Fluency in verbal &amp; written communication for additional language as required by posting and business need</li> </ul> <p>#LI-HYBRID</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p>