Support Analyst

<div class="content-intro"><p>ON.energy is building the power infrastructure that makes the AI era possible. As AI demand surges past what the grid and traditional data centers can support, ON.energy provides a new class of power technology proven at gigawatt scale and trusted by the world’s leading cloud and AI companies. Our systems are already deployed across 2.5 GW of hyper-scale campuses, validated by top U.S. national labs, and certified for grid-safe operation by major utilities. With real products in the field, we’re scaling faster than the grid can, transforming power from a bottleneck into a competitive advantage for the companies building the future.</p></div><p>&nbsp;</p> <p class="font-claude-response-body break-words whitespace-normal">ON.energy is looking for a Support Analysts to join our team and operate Battery Energy Storage Systems (BESS) at its best. This is a hands-on technical role at the heart of our energy operations.</p> <p class="font-claude-response-body break-words whitespace-normal"><strong>What You'll Do:</strong></p> <ul> <li class="font-claude-response-body break-words whitespace-normal">Real-Time Monitoring:<strong> </strong>Continuously track critical system variables including voltage, current, temperature, state of charge (SoC), and state of health (SoH) to ensure stable, safe operation.</li> <li class="font-claude-response-body break-words whitespace-normal">Alarm Detection &amp; Escalation:<strong> </strong>Identify, log, and report any deviations from established operating parameters — such as overheating or communication failures with the Energy Management System (EMS) — and escalate as needed.</li> <li class="font-claude-response-body break-words whitespace-normal">System Operation:<strong> </strong>Manage and adjust system performance to meet grid demand, maximizing efficiency within defined operational parameters.</li> <li class="font-claude-response-body break-words whitespace-normal">Emergency Response:<strong> </strong>Execute safety protocols during contingencies, including cell isolation and emergency shutdowns, to protect equipment and personnel.</li> <li class="font-claude-response-body break-words whitespace-normal">Data Logging &amp; Reporting:&nbsp;Maintain detailed operation logs and generate daily performance reports on battery systems and associated equipment.</li> </ul> <p class="font-claude-response-body break-words whitespace-normal"><strong>Schedule:</strong> 7 days day shift / 7 days night shift / 7 days off (6:00 AM – 6:00 PM / 6:00 PM – 6:00 AM)</p> <p class="font-claude-response-body break-words whitespace-normal"><strong>What We're Looking For:</strong></p> <ul class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="font-claude-response-body whitespace-normal break-words pl-2">Degree or technical certification in Electronics, Electrical Engineering, Renewable Energy, Electromechanics, or related field</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Knowledge of DC/AC power systems and lithium-ion battery management (BMS)</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Experience with SCADA platforms or energy monitoring software</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Familiarity with industrial protocols (Modbus TCP/IP, CAN, serial)</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Prior experience in control centers, substations, solar/wind farms, or critical monitoring environments</li> </ul> <p class="font-claude-response-body break-words whitespace-normal"><strong>Key Traits:</strong> Detail-oriented, calm under pressure, quick decision-maker, strong team player.</p> <p class="font-claude-response-body break-words whitespace-normal">&nbsp;</p> <p>&nbsp;</p><div class="content-conclusion"><hr> <p><strong>For US-based roles - What you’ll get:</strong></p> <ul> <li>Competitive salary + annual performance-based bonus eligibility</li> <li>Medical, dental, and vision insurance</li> <li>401(k) with company match</li> <li>Paid time off and company holidays&nbsp;</li> </ul> <p><strong>For Mexico-based roles - What you’ll get:</strong></p> <ul> <li>Competitive salary + annual performance bonus eligibility</li> <li>Christmas Bonus (Aguinaldo): 30 days</li> <li>Major medical expenses and life insurance</li> <li>Paid time off and holidays (per local policy)</li> </ul> <p><strong>For all roles:</strong></p> <ul> <li>Professional development and growth opportunities</li> <li>Opportunity to grow with a mission-driven team shaping the future of clean energy</li> <li>Equal Opportunity: ON.energy is committed to equal employment opportunity and to maintaining a work environment free of harassment, discrimination, or retaliation.</li> <li>Accommodations: If you need an accommodation during the application process, email <a href="mailto:recruitment@onenergystorage.com">recruitment@onenergystorage.com</a></li> <li>Benefits vary by role and location and are subject to change.</li> </ul></div>