Support Engineer
Bringle Excellence
- Employment
- Full-time
About the role
Company Description CMS IT SERVICES http://www.cmsitservices.com/ Job Description · Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner · Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled · Providing first level support on Desktops, Peripherals, and Office automation products. · Route/Assign tickets to the appropriate support group, if necessary. · Identifying and escalating high-severity, prio…
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