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C
Remote Support Engineer CT/MR/VL
CMSU
WorldwideRemote2w ago
About the role
This is a remote, home office based role in the USA. Prior Canon Medical Systems USA, Inc. Medical equipment experience required. Serve as the first point of contact (Tier 1) for customer service requests, ensuring accurate intake, documentation, and prioritization of all cases Perform remote troubleshooting and triage, leveraging remote connectivity tools, knowledge bases (e.g., Canon IQ / KMS), and diagnostic logs Escalate complex issues to Tier 2 (TSE/NSE) with complete and structured case do…
Read the full description on the original posting.
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