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C
Remote Support Engineer - CT/MR/VL
CMSU
WorldwideRemote2w ago
About the role
This is a remote, home office based role located in the USA. Serve as the first point of contact (Tier 1) for customer service requests, ensuring accurate intake, documentation, and prioritization of all cases Perform remote troubleshooting and triage, leveraging remote connectivity tools, knowledge bases (e.g., Canon IQ / KMS), and diagnostic logs Escalate complex issues to Tier 2 (TSE/NSE) with complete and structured case documentation Ensure timely and accurate updates in Oracle Service Requ…
Read the full description on the original posting.
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