Support Engineer (Europe)

About Polar

About the Role

What You’ll Do

• Respond to support tickets from developers: ranging from feature requests, product questions, to integration issues.

• Triage cases: Help direct customers to the right docs, identify gaps in our knowledge base, and escalate issues as needed.

• Monitor support channels (GitHub Issues, Discussions, Discord, etc.) for customer questions and feedback.

• Build internal tools or contribute to the knowledge base to improve the efficiency of support operations and help customers self-serve.

• Reproduce issues and file internal tickets to ensure product quality and customer satisfaction.

• Engage with customers in real-time, ensuring they receive timely and helpful responses while gathering feedback to drive product improvements.

About You

• 3+ years of experience as a developer and in customer support roles, with a deep empathy for developers’ pain points.

• Proficient in SQL and comfortable writing complex queries to troubleshoot issues.

• Comfortable with Linux/Unix and command-line tools for debugging and issue resolution.

• Experience with GitHub Issues and Discussions as part of your workflow.

• Strong communication skills with the ability to explain technical concepts clearly to customers.

• Developer empathy and willingness to dig deep into technical issues to solve customer problems.

• Creative thinking & hacker mindset to build small scripts, CLIs, internal tools to documentation improvements – continuously improving support quality in more efficient ways

Bonus Points

• Experience with billing, SDKs, or developer tools.

• Open source contributions or side projects/apps to showcase.

• Risk/fraud or compliance experience from the past

• Blogs, Tutorials or YouTube videos on technical topics, i.e genuine interest in sharing knowledge about technical services

• Startup experience

We Offer

• Competitive compensation.

• Remote-first & open source culture. Work from anywhere in Europe (CET ±2 hours) and contribute to Polar in the open

• Generous workspace allowance. Budget for an initial home office setup or co-working membership

• High ownership. Help shape our product, architecture, open source libraries, SDKs, and developer experience from the ground up

• Twice-yearly team offsites. We gather in our teammates’ cities to experience their local life, brainstorm the future, and write pseudo-code for what delightful billing should look like

• Fast-moving and pragmatic environment. A small, senior team focused on momentum over perfection. We cut scope before we cut craft to keep shipping fast and iterating often

• Mission with leverage. Build tools that empower other builders; your work compounds through theirs

About the Team

How to Apply

Process

• Application Review - We’ll review your application and may reach out for a 15–30 minute video call with Birk (Founder)

• Team Interviews - You’ll meet a few team members for a deeper technical and cultural conversation

• Open Source Assignment - We’ll follow up with a GitHub issue scoped within Polar or one of our open source dependencies. You’ll collaborate with us asynchronously—from your first PR draft to final merge

• Final Call - A video chat to discuss your work, your feedback, and suggestions on how to improve the DX of working with Polar

• Reference Calls. We believe reference calls are great and help us confirm our impression and ramp up our understanding and abilities to ensure we hit the ground running productively.

• Offer 🎉