Support & Operational L3 Manager (m/f/d)

 

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

 

To make a difference with us, all you need to do is bring your human best.

 

What will your story be? Apply now!  

Learn more: jti.com

 

 

 

 

Support & Operational L3 Manager (m/f/d)

 

About the position: 

 

Main areas of responsibility:

 

Delivery & Technical Ownership:

 

L3 Support & Operations:

 

Release, Governance & Quality:

 

Stakeholder Management & Continuous Improvement

 

Requirements:

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
• Fluent English (Written and spoken)
• 5+ years of experience in delivery management within large, complex environments (teams of 25+ people)
• 5+ years in an engineering leadership role (e.g. Engineering Manager, Tech Lead, Solution Architect, Team Lead)
• Hands-on experience in building and delivering modern digital platforms, ideally within cloud-based, SaaS and microservices architectures
• Proven track record in end-to-end delivery of mobile or digital solutions, from design to release and ongoing support
• Experience working across both BUILD and RUN environments
• Strong understanding of the mobile application development lifecycle
• Solid knowledge of software architecture, design patterns, and modern application frameworks
• Familiarity with DevOps practices (CI/CD, Git, automation, testing frameworks)
• Experience with release management, testing strategies, and quality assurance
• Knowledge of e-commerce ecosystems (e.g. Adobe stack such as Magento or AEM) is a strong asset
• Exposure to data technologies and modern digital ecosystems is a plus
• Experience leading cross-functional teams and collaborating with business and IT stakeholders
• Ability to drive and influence technical and business decisions
• Strong experience in stakeholder management, including senior leadership interaction
• Experience in vendor management and RFP processes is an advantage
• Continuous improvement mindset, ideally with experience in lean methodologies
• Strong leadership, communication, and conflict resolution skills
• Strategic thinking with the ability to connect technology with business outcomes
• Proactive, ownership-driven approach with a focus on quality, stability, and scalability
• Up-to-date with modern technology trends, particularly in the digital and mobile space

 

Our offer includes:

• Competitive pay and attractive annual bonus
• On-going development opportunities in a multinational environment, a wide variety of projects, ambitious goals, and independence in achieving them.
• Freedom with responsibility (we trust your competencies, ability to manage your time and your scope of work)
• Lot of flexibility in terms of work arrangements (work from the office or from home)
• Private medical care (various options to choose) and life insurance
• Employee pension and savings programs
• JTI Family Leave Benefit – including extended paid paternity leave and fully paid maternity leave
• Multisport card, foreign language classes
• Wide variety of training, webinars, and professional courses on our e-learning platforms, including sponsored certification programs (for employees fulfilling the admission criteria)
• Modern office with traditions (Art Norblin Factory) in a convenient location, equipped with a library, mindfulness zone, spacious kitchen, garden terrace, massage chairs and underground bicycle parking
• Working in a diverse and inclusive organization of 43 different nationalities

 

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

 

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

 

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.

 

JTI GBS Poland Sp. z o.o. has introduced an Internal Reporting Procedure for Whistleblowers. If you would like to review this procedure, it is available upon request.

 

If you decide to participate in this recruitment, the administrator of your data will be JTI GBS Poland sp. z o.o. with headquarters in Warsaw. Your data will be processed only to support the recruitment process in which you participate. Detailed information on the processing of your data here.