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About the role
The Role: We’re looking for a Support Operations Analyst to own the architecture and intelligence layer of our Intercom environment. This is a platform ownership role, not a platform maintenance role. The right person will translate how we believe support should work into how the platform actually works — and ensure that what’s happening inside Intercom produces meaningful, actionable intelligence for stakeholders across the business. A central focus of this role is enablement: specifically, ens
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