Support representative - German
Cross Border Talents
- Employment
- Full-time
About the role
Role Overview
Join a fast-paced customer support team assisting users with mobile service-related queries via phone and email. You'll handle account issues, explain service options, resolve billing questions, and identify sales opportunities. This is a great opportunity for someone with strong communication skills who enjoys problem-solving and helping people.
Key Responsibilities:
- Respond to customer inquiries via phone and email in a professional and timely manner
- Provide support on account management, billing issues, and service information
- Identify and recommend suitable products or service upgrades
- Accurately document all customer interactions in the system
- Meet performance and quality targets
- Maintain a high level of customer satisfaction
Requirements
Proficiency in German (B2 – C1 level)
Prior experience in customer service or sales is a plus
Strong verbal and written communication skills
Ability to multitask and manage time effectively
Comfortable working with computers and customer management systems
Sales-oriented mindset and proactive attitude
Ability to work flexible shifts, including weekends
Benefits
Competitive Salary
Performance Bonus
Sales Bonus
Additional Benefits:
- Food vouchers
- Multisport card
- Additional health insurance
Perks & benefits
- Medical Insurance
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