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Support Specialist, 2nd Shift
Fetch
WorldwideRemote1w ago
- Employment
- Full-time
About the role
- We are currently hiring for 2nd shift.
- This position requires a schedule of 3pm-11pm CST. This is a full time 5 days/week position. Weekends are required.
- Fetch's Flexible PTO policy is generous, but each person's ability to take off a given day is dependent on that day's business needs. Requests for particular days off, including holidays, are not guaranteed, and may be denied based on minimum staffing requirements.
- Additionally, the Support Team operates 7 days per week and working holidays is required when a holiday falls on a day you are scheduled to work; holidays are paid at 1.5x your normal pay rate.
- Note: Future training may require a change in schedule for 1-2 days, but 2 weeks notice will be provided.
- Answering user questions through written email format using pre-written responses.
- Educating users on technical topics such as new features and product bugs.
- Developing a deep understanding of the application and how it works.
- Communicating with users in a way that addresses their concerns regardless of their technical background.
- Ability to identify whether an issue is new or existing and react accordingly.
- Providing service that prioritizes user retention.
- Achieving daily, weekly and monthly performance expectations consistent with team and department goals.
- Maintaining up-to-date knowledge in a fast-paced environment by actively consuming support communications and resources.
- Bring fun to Fetch by engaging with your colleagues and celebrating both individual and team accomplishments.
- Technically Proficient: Google is your best friend
- Fast Learner: Rapid fire communication works for you
- Adapts to Change: New things are your vibe
- OK with Repetition: OK with Repetition
- Self-Motivated: You bet on you and win every time!
- Seeks Feedback: Even LeBron needs a coach
- Maintains a Positive Attitude: Happiness is more than just an emoji
- Professional and Accountable: Not everything can be solved with a meme
- Maintains Focus: “I’m in the zone”
- Service Minded: Does what is best for our users, even if it’s difficult for us
- Resourceful: You follow life hacks
- Problem Solving: You know that clearing the cache and cookies is a good place to start
- Team Mindset: Gaming is fun. Multi-player gaming is also fun.
- Extensive technical knowledge
- Fluency in written Spanish
- Equity: We offer full-time employees equity in Fetch, so that everyone can benefit from Fetch’s growth.
- 401k Match: Dollar-for-dollar match up to 4%.
- Benefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets.
- Continuing Education: Fetch provides ten thousand per year in education reimbursement.
- Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership.
- Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, as well as our year-end week-long break.
- Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule.
- Calvin Care Cash: Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!
- Flexible Work Environment: Collaborate with your team in one of our stunning offices, or you can work fully remotely from anywhere in the US. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home. (applicable for most roles)
Perks & benefits
- 401k
- Vision Insurance
- Unlimited Vacation
- Paid Time Off
- Pension Matching
- Learning Budget
- Equity Compensation
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