SVP of Account Management - Hybrid

<p><strong><em><span data-contrast="auto">About ITS Logistics</span></em></strong><span data-ccp-props="{&quot;335559738&quot;:120,&quot;335559739&quot;:120}">&nbsp;</span></p> <p><span data-contrast="auto">Are you ready to unleash your potential and be a part of one of the fastest growing, exciting, logistics companies in the US? ITS Logistics is a premier Third-Party Logistics company that provides creative supply chain solutions.&nbsp; With the highest level of service, unmatched industry experience and work ethic, and a laser focus on innovation and technology–our purpose is to improve the quality of life by delivering excellence in everything we do.</span><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-ccp-props="{}">&nbsp;</span><span data-contrast="auto">At ITS, we invest in your personal and professional growth, providing the tools, resources, and support you need to unleash your full potential, collaborate with like-minded teammates, and seize limitless opportunities. By joining our all-star team, you will be part of an organization that values your unique skills, encourages your drive for excellence, and recognizes your unwavering commitment to achieving our shared goals. </span><span data-contrast="auto">We empower our team members to become champions in their respective fields by nurturing a culture of collaboration, competition, and unyielding resilience. We believe that together, we can conquer any challenge and achieve remarkable victories.</span><span data-ccp-props="{&quot;335557856&quot;:16777215,&quot;335559739&quot;:240,&quot;469777462&quot;:[1170],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}">&nbsp;</span></p> <p><span data-contrast="auto">Want to learn more about ITS Logistics?&nbsp; Check out our website!&nbsp; </span><a href="http://www.its4logistics.com/"><span data-contrast="none"><span data-ccp-charstyle="Hyperlink">www.its4logistics.com</span></span></a><span data-ccp-props="{&quot;335559739&quot;:120}">&nbsp;</span></p> <p><strong><em><span data-contrast="auto">About the Position</span></em></strong><span data-ccp-props="{&quot;335557856&quot;:16777215,&quot;335559739&quot;:120}">&nbsp;</span></p> <p>&nbsp;</p> <p class="isSelectedEnd">The Senior Vice President of Account Management leads ITS Logistics' strategic account management organization, driving customer retention, growth, profitability, and overall customer success across our largest accounts.&nbsp;This role oversees account management leadership and serves as a key partner to Sales, Operations, and Executive Leadership to strengthen customer relationships, identify growth opportunities, and maximize long-term customer value.</p> <p>&nbsp;</p> <p>&nbsp;</p> <ul> <li>Lead and develop a high-performing account management organization focused on customer retention, expansion, and profitability.</li> <li>Establish and execute a strategic vision for account management aligned with company growth objectives.</li> <li>Build and maintain executive-level relationships with key customers and stakeholders.</li> <li>Drive revenue growth through account expansion, cross-selling, upselling, and strategic account planning.</li> <li>Partner closely with Sales leadership to ensure seamless customer transitions and ongoing account success.</li> <li>Develop customer engagement strategies that enhance customer satisfaction, loyalty, and long-term retention.</li> <li>Monitor customer health metrics, retention trends, and account performance to proactively address risks and opportunities.</li> <li>Collaborate with Operations and Product teams to ensure customer expectations are consistently exceeded.</li> <li>Lead executive business reviews with strategic customers and represent ITS Logistics in high-level customer engagements.</li> <li>Develop and implement scalable processes, reporting, and performance metrics for the account management organization.</li> <li>Leverage analytics and customer insights to drive strategic decision-making and continuous improvement.</li> <li>Mentor and develop future leaders within the organization.</li> <li>Provide executive leadership with visibility into customer performance, growth opportunities, retention forecasts, and strategic initiatives.</li> <li>Foster a culture of accountability, customer obsession, collaboration, and operational excellence.</li> </ul> <p>&nbsp;</p> <p><span data-ccp-props="{&quot;134233279&quot;:false,&quot;134245417&quot;:false,&quot;201341983&quot;:0,&quot;335559685&quot;:630,&quot;335559737&quot;:569,&quot;335559739&quot;:0,&quot;335559740&quot;:240,&quot;469777462&quot;:[860,861],&quot;469777927&quot;:[0,0],&quot;469777928&quot;:[1,1]}">&nbsp;A</span><strong><em><span data-contrast="auto">bout the Requirements</span></em></strong><span data-ccp-props="{&quot;335559738&quot;:120,&quot;335559739&quot;:120}">&nbsp;</span></p> <p>&nbsp;</p> <ul> <li>Bachelor's degree in Business, Supply Chain, Logistics, or a related field required; Master's degree preferred.</li> <li>10+ years of leadership experience in account management, customer success, logistics, transportation, or related industries.</li> <li>Proven track record leading large-scale account management organizations and driving customer retention and revenue growth.</li> <li>Experience managing strategic enterprise-level customer relationships and executive stakeholder engagement.</li> <li>Strong financial acumen with experience managing P&amp;L impact, customer profitability, and growth strategies.</li> <li>Demonstrated success building, coaching, and developing high-performing teams.</li> <li>Exceptional leadership, communication, negotiation, and relationship-building skills.</li> <li>Highly analytical with the ability to leverage data and insights to drive business decisions.</li> <li>Experience operating in a fast-paced, high-growth environment.</li> <li>Advanced technology proficiency, including CRM platforms, reporting tools, and Microsoft Office Suite.</li> <li>Strong customer-first mindset with a commitment to delivering exceptional service and results.</li> <li>Demonstrated ability to influence cross-functional teams and drive organizational alignment.</li> <li>Strong work ethic, executive presence, and commitment to continuous improvement.</li> </ul> <p>&nbsp;</p>