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About the role
<div class="content-intro"><p><strong>About First Due</strong></p>
<p>First Due’s mission is to prevent first responder injury or death by providing fire and EMS agencies with transformative, end-to-end software solutions that empower them to run safer, smarter, and more effective operations.</p></div><h3><strong>Job Title: SVP of Engineering</strong></h3>
<p><strong>Location</strong>: Remote - US Only<br><strong>Country</strong>: United States<br><strong>Department</strong>: Engineering<br><strong>Reports To</strong>: Chin Kuo<br><strong>Position Type</strong>: Full-Time<br><strong>Salary</strong>: $275,000</p>
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<h3><strong>Job Summary:</strong></h3>
<p><span data-ccp-props="{"335559739":120}"><span class="NormalTextRun SCXW206159354 BCX0">This is the top engineering executive under the CTO. The SVP of Engineering is accountable for delivery, quality, productivity, and engineering talent as we scale the platform and the team. The right leader brings the systems thinking to strengthen how engineering </span><span class="NormalTextRun SCXW206159354 BCX0">operates</span><span class="NormalTextRun SCXW206159354 BCX0"> and the delivery credibility to keep the org shipping through the change.</span> </span></p>
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<h3><strong>Key Responsibilities:</strong></h3>
<p><strong><span data-contrast="auto"><span data-ccp-parastyle="heading 30">1. Engineering Delivery</span></span></strong><span data-ccp-props="{"335559738":200,"335559739":100}"> </span></p>
<ul>
<li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="11" data-aria-level="1"><span data-contrast="auto">Accountable for product delivery across all engineering teams</span></li>
<li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="11" data-aria-level="1">Sets delivery commitments with product leadership and ensures they are met</li>
<li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="11" data-aria-level="1">Directs the VP of Engineering, who runs day-to-day team execution</li>
<li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="11" data-aria-level="1">Resolves cross-team dependencies, resourcing conflicts, and escalations<span data-ccp-props="{}"> </span></li>
</ul>
<p><strong><span data-contrast="auto"><span data-ccp-parastyle="heading 30">2. Engineering Operating Model</span></span></strong><span data-ccp-props="{"335559738":200,"335559739":100}"> </span></p>
<ul>
<li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="15" data-aria-level="1"><span data-contrast="auto">Defines and standardizes how work flows from requirements to development to QA to release</span></li>
<li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="15" data-aria-level="1">Reduces friction across teams and improves delivery predictability</li>
<li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="15" data-aria-level="1">Builds the operating rhythm (reviews, planning cadences, decision forums) that keeps the org aligned<span data-ccp-props="{}"> </span></li>
</ul>
<p><strong><span data-contrast="auto"><span data-ccp-parastyle="heading 30">3. AI PDLC Enablement</span></span></strong><span data-ccp-props="{"335559738":200,"335559739":100}"> </span></p>
<ul>
<li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="18" data-aria-level="1"><span data-contrast="auto">Operationalizes AI-enabled development workflows across the engineering org</span></li>
<li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="18" data-aria-level="1">Integrates structured inputs (EPS, TRD, Task Plan), automation, and validation into the daily flow</li>
<li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="18" data-aria-level="1">Drives AI PDLC repeatable and scalable</li>
<li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="18" data-aria-level="1">Centralizes Cursor rule development and usage standards<span data-ccp-props="{}"> </span></li>
</ul>
<p><strong><span data-contrast="auto"><span data-ccp-parastyle="heading 30">4. Quality Engineering</span></span></strong><span data-ccp-props="{"335559738":200,"335559739":100}"> </span></p>
<ul>
<li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="22" data-aria-level="1"><span data-contrast="auto">Evolves QA into a structured quality engineering function</span></li>
<li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="22" data-aria-level="1">Owns test coverage strategy, release confidence, and defect feedback loops</li>
<li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="22" data-aria-level="1">Existing QA team reports into this role, with a focus on long-term capability building<span data-ccp-props="{}"> </span></li>
</ul>
<p><strong><span data-contrast="auto"><span data-ccp-parastyle="heading 30">5. DevOps and CI/CD</span></span></strong><span data-ccp-props="{"335559738":200,"335559739":100}"> </span></p>
<ul>
<li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="25" data-aria-level="1"><span data-contrast="auto">Assesses and enhances current CI/CD and deployment processes</span></li>
<li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="25" data-aria-level="1">Builds out a formal DevOps capability over time</li>
<li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="25" data-aria-level="1">Improves deployment efficiency, environment consistency, and observability</li>
<li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="25" data-aria-level="1">Partners with VP Infrastructure on the underlying platform<span data-ccp-props="{}"> </span></li>
</ul>
<p><strong><span data-contrast="auto"><span data-ccp-parastyle="heading 30">6. Platform Engineering</span></span></strong><span data-ccp-props="{"335559738":200,"335559739":100}"> </span></p>
<ul>
<li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="29" data-aria-level="1"><span data-contrast="auto">Centralizes the currently distributed group of senior platform engineers</span></li>
<li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="29" data-aria-level="1">Builds platform capability as a force multiplier for product teams<span data-ccp-props="{}"> </span></li>
</ul>
<p><strong><span data-contrast="auto"><span data-ccp-parastyle="heading 30">7. Engineering Metrics and Visibility</span></span></strong><span data-ccp-props="{"335559738":200,"335559739":100}"> </span></p>
<ul>
<li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="31" data-aria-level="1"><span data-contrast="auto">Defines and implements a consistent set of engineering metrics, including cycle time, throughput, defect trends, and delivery predictability</span></li>
<li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="31" data-aria-level="1">Creates visibility that supports faster, better decision-making at every level of the org<span data-ccp-props="{}"> </span></li>
</ul>
<p><strong><span data-contrast="auto"><span data-ccp-parastyle="heading 30">8. Engineering Talent and Performance</span></span></strong><span data-ccp-props="{"335559738":200,"335559739":100}"> </span></p>
<ul>
<li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="33" data-aria-level="1"><span data-contrast="auto">Partners with HR Operations on expectations for engineering roles and signals of strong performance</span></li>
<li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="33" data-aria-level="1">Builds structured approaches to performance visibility, team effectiveness, and leadership development</li>
<li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="33" data-aria-level="1">Plays an active role in executive hiring, leveling, and succession for the engineering org<span data-ccp-props="{}"> </span></li>
</ul>
<p><strong><span data-contrast="auto"><span data-ccp-parastyle="heading 30">9. System-Level Improvements</span></span></strong><span data-ccp-props="{"335559738":200,"335559739":100}"> </span></p>
<ul>
<li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="36" data-aria-level="1"><span data-contrast="auto">Identifies recurring friction points across teams and designs solutions at the root cause</span></li>
<li data-leveltext="•" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="36" data-aria-level="1">Introduces scalable practices, guardrails, and structural changes the org needs as it grows<span data-ccp-props="{}"> </span></li>
</ul>
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<h3><strong>Qualifications:</strong></h3>
<ul>
<li><span class="TextRun SCXW102979765 BCX0" data-contrast="auto"><span class="NormalTextRun SCXW102979765 BCX0"><span class="TextRun SCXW141810972 BCX0" data-contrast="auto"><span class="NormalTextRun SCXW141810972 BCX0">Proven executive with experience running engineering at the SVP or CTO level in a growth-stage SaaS company</span></span><span class="EOP Selected SCXW141810972 BCX0" data-ccp-props="{}"> </span></span></span></li>
<li><span class="TextRun SCXW102979765 BCX0" data-contrast="auto"><span class="NormalTextRun SCXW102979765 BCX0"><span class="EOP Selected SCXW141810972 BCX0" data-ccp-props="{}"><span class="TextRun SCXW6156005 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW6156005 BCX0">Has led a </span><span class="NormalTextRun SCXW6156005 BCX0">world</span><span class="NormalTextRun SCXW6156005 BCX0">-</span><span class="NormalTextRun SCXW6156005 BCX0">wide Engineering team</span><span class="NormalTextRun SCXW6156005 BCX0"> (150+)</span><span class="NormalTextRun SCXW6156005 BCX0">, building a scalable skills and staffing model</span></span><span class="EOP Selected SCXW6156005 BCX0" data-ccp-props="{}"> </span></span></span></span></li>
<li><span class="TextRun SCXW102979765 BCX0" data-contrast="auto"><span class="NormalTextRun SCXW102979765 BCX0"><span class="EOP Selected SCXW141810972 BCX0" data-ccp-props="{}"><span class="EOP Selected SCXW6156005 BCX0" data-ccp-props="{}"><span class="TextRun SCXW143203043 BCX0" data-contrast="auto"><span class="NormalTextRun SCXW143203043 BCX0">Strong engineering foundation (ideally started as a high-performing individual contributor) with meaningful time in senior leadership</span></span></span></span></span></span></li>
<li><span class="TextRun SCXW102979765 BCX0" data-contrast="auto"><span class="NormalTextRun SCXW102979765 BCX0"><span class="EOP Selected SCXW141810972 BCX0" data-ccp-props="{}"><span class="EOP Selected SCXW6156005 BCX0" data-ccp-props="{}"><span class="TextRun SCXW143203043 BCX0" data-contrast="auto"><span class="NormalTextRun SCXW202104182 BCX0">Has scaled an engineering org through a similar inflection point (</span><span class="NormalTextRun SCXW202104182 BCX0">roughly 1</span><span class="NormalTextRun SCXW202104182 BCX0">5</span><span class="NormalTextRun SCXW202104182 BCX0">0</span><span class="NormalTextRun SCXW202104182 BCX0">+ engineers, multiple product areas, growing complexity)</span></span></span></span></span></span></li>
<li><span class="TextRun SCXW102979765 BCX0" data-contrast="auto"><span class="NormalTextRun SCXW102979765 BCX0">Running both delivery and systems: has held accountability for shipping while also building the underlying operating model</span></span><span class="EOP Selected SCXW102979765 BCX0" data-ccp-props="{}"> </span></li>
<li><span class="TextRun SCXW132059758 BCX0" data-contrast="auto"><span class="NormalTextRun SCXW132059758 BCX0">Building and operationalizing AI-enabled development workflows in a production environment</span></span><span class="EOP Selected SCXW132059758 BCX0" data-ccp-props="{}"> </span></li>
<li><span class="EOP Selected SCXW132059758 BCX0" data-ccp-props="{}"><span class="TextRun SCXW9723541 BCX0" data-contrast="auto"><span class="NormalTextRun SCXW9723541 BCX0">Improving developer productivity, DevOps and CI/CD maturity, and quality engineering</span></span><span class="EOP Selected SCXW9723541 BCX0" data-ccp-props="{}"> </span></span></li>
<li><span class="EOP Selected SCXW132059758 BCX0" data-ccp-props="{}"><span class="EOP Selected SCXW9723541 BCX0" data-ccp-props="{}"><span class="TextRun SCXW161274934 BCX0" data-contrast="auto"><span class="NormalTextRun SCXW161274934 BCX0">Leading through senior engineering leaders (directors, VPs), not just managing teams directly</span></span><span class="EOP Selected SCXW161274934 BCX0" data-ccp-props="{}"> </span></span></span></li>
<li><span class="EOP Selected SCXW132059758 BCX0" data-ccp-props="{}"><span class="EOP Selected SCXW9723541 BCX0" data-ccp-props="{}"><span class="EOP Selected SCXW161274934 BCX0" data-ccp-props="{}"><span class="TextRun SCXW22862969 BCX0" data-contrast="auto"><span class="NormalTextRun SCXW22862969 BCX0">Vertical SaaS, regulated industries, or mission-critical software is a strong plus; public safety experience is an advantage</span></span><span class="EOP Selected SCXW22862969 BCX0" data-ccp-props="{}"> </span></span></span></span></li>
<li><span class="EOP Selected SCXW132059758 BCX0" data-ccp-props="{}"><span class="EOP Selected SCXW9723541 BCX0" data-ccp-props="{}"><span class="EOP Selected SCXW161274934 BCX0" data-ccp-props="{}"><span class="EOP Selected SCXW22862969 BCX0" data-ccp-props="{}"><span class="TextRun SCXW157672619 BCX0" data-contrast="auto"><span class="NormalTextRun SCXW157672619 BCX0">Working effectively with founder-led executive teams</span></span><span class="EOP Selected SCXW157672619 BCX0" data-ccp-props="{}"> </span></span></span></span></span></li>
<li><span class="EOP Selected SCXW132059758 BCX0" data-ccp-props="{}"><span class="EOP Selected SCXW9723541 BCX0" data-ccp-props="{}"><span class="EOP Selected SCXW161274934 BCX0" data-ccp-props="{}"><span class="EOP Selected SCXW22862969 BCX0" data-ccp-props="{}"><span class="EOP Selected SCXW157672619 BCX0" data-ccp-props="{}"><span class="TextRun SCXW34857873 BCX0" data-contrast="auto"><span class="NormalTextRun SCXW34857873 BCX0">Executive-caliber leader with judgment, presence, and credibility at the ELT level</span></span><span class="EOP Selected SCXW34857873 BCX0" data-ccp-props="{}"> </span></span></span></span></span></span></li>
<li><span class="EOP Selected SCXW132059758 BCX0" data-ccp-props="{}"><span class="EOP Selected SCXW9723541 BCX0" data-ccp-props="{}"><span class="EOP Selected SCXW161274934 BCX0" data-ccp-props="{}"><span class="EOP Selected SCXW22862969 BCX0" data-ccp-props="{}"><span class="EOP Selected SCXW157672619 BCX0" data-ccp-props="{}"><span class="EOP Selected SCXW34857873 BCX0" data-ccp-props="{}"><span class="TextRun SCXW161211320 BCX0" data-contrast="auto"><span class="NormalTextRun SCXW161211320 BCX0">Systems-oriented thinker who is also execution-focused</span></span><span class="EOP Selected SCXW161211320 BCX0" data-ccp-props="{}"> </span></span></span></span></span></span></span></li>
<li><span class="EOP Selected SCXW132059758 BCX0" data-ccp-props="{}"><span class="EOP Selected SCXW9723541 BCX0" data-ccp-props="{}"><span class="EOP Selected SCXW161274934 BCX0" data-ccp-props="{}"><span class="EOP Selected SCXW22862969 BCX0" data-ccp-props="{}"><span class="EOP Selected SCXW157672619 BCX0" data-ccp-props="{}"><span class="EOP Selected SCXW34857873 BCX0" data-ccp-props="{}"><span class="EOP Selected SCXW161211320 BCX0" data-ccp-props="{}"><span class="EOP Selected SCXW127949888 BCX0" data-ccp-props="{}"><span class="TextRun SCXW228331022 BCX0" data-contrast="auto"><span class="NormalTextRun SCXW228331022 BCX0">Direct communicator who can partner across functions, push back when needed, and build trust quickly</span></span><span class="EOP Selected SCXW228331022 BCX0" data-ccp-props="{}"> </span></span></span></span></span></span></span></span></span></li>
</ul><div class="content-conclusion"><p><strong>For US-based Roles<br></strong>All applicants must be authorized to work for any US employer in the United States. Locality Media LLC is unable to sponsor or transition sponsorship ownership of employment visas at this time. Hiring is contingent upon candidates successfully passing a criminal background check. As part of the I-9 verification of authorization to work in the US, Locality Media participates in E-Verify.<br><br><strong>Physical Demands and Work Environment<br></strong>This role is fully remote with minimal travel expectations at this time. Reasonable accommodation may be made to enable qualified employees and applicants to perform the essential functions as outlined above. If you require an accommodation during the interview process, please reach out to <a href="mailto:people@firstdue.com">people@firstdue.com</a>.<br><br><strong>Working at First Due<br></strong>First Due offers a comprehensive compensation and benefits package for eligible employees, including competitive pay, medical, dental, and vision coverage, FSA/HSA, 401(k), flexible PTO, a fully remote workplace, a technology stipend, opportunities for advancement, and other benefits and perks that sets our team apart. Visit <a href="http://www.firstdue.com/">www.firstdue.com</a> to learn more.<br><br>If you are a resident of a state requiring wage transparency, please reach out to <a href="mailto:people@firstdue.com">people@firstdue.com</a> for a reasonable estimate of annual base compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. <em>This range will be reviewed on a regular basis.<br><br></em>First Due is an equal opportunity employer. We do not discriminate in any aspect of employment on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other protected status or class. We are committed to promoting an environment of respect, acceptance, diversity and inclusivity, and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated.<br><br>When you apply for a role at Locality Media, LLC d/b/a First Due, we collect personal information such as identifiers (e.g., name, email, phone number), professional and employment information, education information, and information you provide in your application materials. We use this information to evaluate your candidacy, communicate with you, and manage our recruiting process. We may share this information with our service providers who assist with recruiting and background screening. We do not sell or share applicant personal information for cross-context behavioral advertising. We retain applicant information in accordance with our data retention policies. California residents have rights under the California Consumer Privacy Act (CCPA), as amended by the CPRA. For more information, please review our Candidate Privacy <a href="https://www.firstdue.com/first-due-applicant-privacy-policy">here</a>.</p></div>
Perks & benefits
- 401k
- Vision Insurance
- Unlimited Vacation
- Paid Time Off
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