Job Title: Chief Operating Officer (COO) & Chief Product Officer (CPO)

Operational Leadership & Execution

• Own and optimize end-to-end operational workflows:
  • Intake → Scheduling → Care Delivery → Billing → Follow-up
• Build scalable systems to support multi-state growth and increasing patient volume
• Drive operational efficiency, margin improvement, and cost optimization
• Establish and track key performance metrics:
  • Provider utilization
  • Patient conversion (referral → booked → seen)
  • Revenue per provider and per patient
  • Identify operational bottlenecks and implement solutions quickly and effectively

• Translate operational challenges into scalable product and system solutions
• Partner with engineering and technical teams to build and enhance:
• EHR workflows and integrations
• CRM and referral management systems
• Scheduling and capacity optimization tools
• Patient onboarding and engagement experiences
• Own and execute the product roadmap aligned with company growth goals
• Drive automation and AI adoption to improve efficiency and reduce manual work

• Build and operationalize dashboards to monitor:
• Capacity and availability across states and payers
• Booking speed and access to care
• Utilization, fill rates, and cancellations
• Revenue and margin performance
• Use data to identify trends, risks, and opportunities for improvement
• Partner with leadership to drive data-informed decision-making

• Work closely with Clinical, Care Coordination, Sales, Finance, and Compliance teams
• Ensure operational readiness for new programs, partnerships, and market expansion
• Align product, operations, and clinical teams to function as a cohesive system

• Hire, lead, and develop high-performing teams across operations and product functions
• Foster a culture of accountability, speed, and continuous improvement
• Provide structure, clarity, and direction in a fast-growing, evolving environment

• 8–15+ years of experience in operations, product, or general management roles
• Prior experience as a COO, Head of Operations, VP Operations, and/or Head of Product
• Proven success scaling operations in high-growth environments
• Strong understanding of U.S. healthcare operations, including multi-state models and payer dynamics
• Demonstrated ability to build scalable systems and processes from the ground up
• Strong analytical skills with experience using data and performance metrics to drive decisions
• Excellent leadership, communication, and cross-functional collaboration skills
• Ability to thrive in ambiguity and execute with speed

• Experience in healthtech, telehealth, behavioral health, or integrated care models
• Familiarity with EHR systems (e.g., AdvancedMD, Athena) and CRM/automation platforms
• Experience implementing AI or automation tools within operations or product workflows
• Background in scaling operations across multiple markets or service lines