SVP, Product (Canada or US)

Key Responsibilities

• Own product strategy and portfolio decisions across all lines of business and delivery models
• Ensure Riipen’s product portfolio aligns with the operating system and scales without exception debt
• Define and evolve delivery models and experience design that produce meaningful and measurable outcomes for learners employers and partners
• Ensure every product line meets or is on a path to meeting revenue growth, margin sustainability, and outcome reliability thresholds
• Define leading quality gates that determine what scales and what requires redesign or exit
• Make explicit deprecation decisions including stopping offerings without replacement readiness
• Ensure deprecation is executed cleanly with clear communication and organizational alignment
• Integrate Research and Impact as a core input into product decision making, not a downstream validation function
• Ensure product decisions are informed by credible evidence and can be supported externally with partners, governments, and institutions
• Partner with Research and Impact to define what outcomes must be demonstrated, how they are measured, and how that evidence informs product evolution
• Ensure the voice of learners, employers, academic institutions, educators, workforce partners, and government stakeholders is consistently reflected in product decisions
• Build and enforce structured customer research practices including interviews, feedback loops, and insight systems across all segments
• Translate stakeholder insight into clear product tradeoffs rather than reactive changes or incremental expansion
• Own product data priorities aligned to concrete decisions such as what to scale redesign or exit
• Partner with Ops to ensure quality standards are enforceable operationalized and consistently applied
• Partner with Revenue and Employer to ensure commercial narratives and employer readiness reflect actual product capability
• Define the boundaries of what can and cannot be sold or delivered based on product reality
• Provide clear product tradeoffs and portfolio rationale to the executive team and board
• Ensure teams understand where to invest energy and where to let go
• Continuously reduce complexity across the product portfolio to improve focus speed and outcomes

Areas of ownership:

• Product strategy and portfolio management across all offerings
• Delivery model definition and evolution
• Quality gate definition in partnership with Ops
• Research and Impact integration into product decisions and evidence development
• Customer research systems and stakeholder insight integration
• Product data prioritization tied to decision making
• Deprecation and portfolio simplification
  
  

Skills, Knowledge and Expertise

• Have owned portfolio level decisions where stopping work was as important as starting it
• Have a track record of building products that deliver both strong economic outcomes and meaningful real world impact
• Can integrate research, data, and stakeholder insight into clear product decisions rather than treating them as separate functions
• Have built or led systems for continuous customer research across multiple stakeholder groups
• Can define quality in ways that are observable enforceable and scalable
• Use data and evidence to decide what to scale redesign or exit rather than justify existing plans
• Are comfortable making irreversible decisions with incomplete information
• Can align executive stakeholders around hard tradeoffs without creating drift
• See focus, evidence, and deprecation as acts of stewardship that strengthen the company
• Value a transparent, inclusive, and feedback-oriented culture and believe strong architectures empower people, not constrain them.

Benefits

• Remote/travel working opportunities (when appropriate)
• 4-weeks of annual vacation 
• Extended Health and Dental benefits from your first day 
• Flexible health spending account 
• Work from home stipend