SVP Technology

Key Responsibilities

• Elevate the end-to-end digital guest journey across properties.
• Ensure seamless integration between PMS, CRM, Revenue, POS, and guest-facing platforms.
• Enable data-driven personalization and service excellence aligned with luxury brand standards.
• Support innovation in guest engagement, mobile services, and experiential technologies.

• Define and execute a forward-looking technology roadmap aligned with brand and ownership expectations.
• Align corporate and property technology standards globally.
• Lead investment governance and value realization across all initiatives.

• Modernize infrastructure across corporate & hotel environments (cloud-first, resilient architecture).
• Oversee core enterprise and hospitality systems. 
• Standardize and simplify the global application landscape while preserving property level flexibility. 

• Establish enterprise wide governance and advanced analytical capabilities. 
• Leverage predictive analytics and AI to optimize revenue, operations and guest satisfaction. 
• Ensure robust cybersecurity for the protection of guest and brand data. 

• Elevate IT service delivery standards across properties worldwide.
• Implement clear SLAs, KPIs, and performance governance.
• Strengthen vendor partnerships and strategic sourcing models.

• Redesign the global Technology operating model.
• Restructure and upgrade team capabilities to support a premium hospitality environment.
• Embed a performance-driven, service-oriented culture within IT.
• Drive digital transformation across corporate and hotel operations.
• Lead change management across a geographically dispersed portfolio.

Skills, Knowledge and Expertise

• 10 + years executive-level technology leader with experience in luxury hospitality or premium multi-site environments.
• Proven transformation leader capable of modernizing legacy systems and organizations.
• Strong understanding of guest-centric digital ecosystems.
• Ability to balance global standardization with property-level agility.
• High executive presence with Board-level communication capability.
• Experience leading diverse, international teams through complex change.