Swedish Speaking Customer Service Agent - Work In Sofia - Fully Paid Relocation

Patrique Mercier Recruitment FR is proud to offer an exciting opportunity for a Swedish Speaking Customer Service Agent to join a dynamic team in Sofia, Bulgaria. This position includes a fully paid relocation package, making it an excellent chance for individuals ready to embark on a new adventure while advancing their customer service career.

Responsibilities

• Provide exceptional customer service to Swedish-speaking customers via phone, email, and chat.
• Handle customer inquiries related to products, orders, returns, and general support.
• Resolve complaints professionally, aiming to ensure customer satisfaction.
• Maintain comprehensive and accurate records of customer interactions within the CRM system.
• Stay updated on company products and services to assist customers effectively.
• Collaborate with internal teams to improve customer experience.
• Participate in ongoing training to enhance skills and product knowledge.

Requirements

• Fluency in Swedish and English, both written and spoken.
• Previous experience in customer service roles, preferably in a similar industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving capabilities with a customer-oriented approach.
• Ability to adapt to a new cultural and work environment.
• Proficiency in using customer service software and Microsoft Office.
• Detail-oriented with strong organizational skills.
• Willingness to relocate to Sofia, with relocation expenses fully covered.

Benefits

• Comprehensive training fully covered
• Secure employment along with opportunities for career growth
• Competitive salary
• Extra health insurance options
• Access to over 50 benefits and services tailored to your needs
• A welcoming international workplace culture
• Ongoing support and learning opportunities
• 1500 euro singing bonus
• Financial assistance for relocation, including transportation, hotel accommodations, rent, and help in securing a long-term place to live