Swedish Speaking Customer Support Specialist - Work In Sofia - Paid Relocation

Mercier Consultancy Group is seeking a Swedish Speaking Customer Support Specialist to join our team in Sofia, Bulgaria. This opportunity comes with paid relocation, offering a seamless transition for those eager to advance their careers in a dynamic and international environment. As a customer support specialist, you will provide high-quality assistance to Swedish-speaking clients, ensuring their inquiries and concerns are addressed promptly and effectively.

Key Responsibilities

• Deliver excellent customer support to Swedish-speaking clients via phone, email, and live chat.
• Resolve customer issues and inquiries efficiently and professionally.
• Maintain accurate and detailed records of customer interactions.
• Collaborate with internal teams to escalate and resolve complex problems.
• Stay informed about products, policies, and updates to better assist customers.
• Participate in ongoing training to improve skills and service quality.

Requirements

• Fluency in Swedish (both written and spoken) is essential; proficiency in English is an advantage.
• Previous experience in customer service or support roles is preferred.
• Strong communication and interpersonal skills with a customer-oriented attitude.
• Problem-solving skills and the ability to multitask effectively.
• Familiarity with CRM software and basic computer skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Willingness to relocate to Sofia, Bulgaria with paid relocation support.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Monthly Performance Bonus
4. 1500 Euro Signing Bonus
5. Fully Paid Training
6. Health Insurance
7. And Much More...