Swimming Pool Assistant Manager

KPIs

• H&S compliance and audit results 
• Incident rates 
• Guest satisfaction scores 
• Team engagement and retention 
• Pool downtime 
• Training compliance 
• Cleanliness and presentation standards 

General Duties & Key Accountabilities

• Support the daily operation of all pool and water feature areas. 
• Ensure adequate lifeguard and team coverage across all operating hours. 
• Assist in planning rotas aligned to occupancy and demand. 
• Monitor poolside standards including cleanliness, water quality and presentation. 
• Respond quickly to operational issues to minimise disruption. 
• Support delivery of poolside activities, sessions and guest experiences. 

• Ensure full compliance with pool safety operating procedures (PSOP) and H&S legislation. 
• Carry out and review risk assessments and safe systems of work. 
• Monitor water testing regimes and ensure records are maintained. 
• Support emergency response procedures and incident management. 
• Ensure all team members hold valid qualifications and training. 
• Support audits, inspections and compliance checks. 

• Supervise and support lifeguards and pool team members on shift. 
• Provide coaching, training and performance feedback. 
• Support recruitment, onboarding and ongoing training. 
• Manage shift briefings and ensure clear communication. 
• Address day-to-day people issues and escalate where required. 
• Promote a positive, inclusive and safety-first culture.

• Ensure a welcoming, safe and enjoyable environment for all guests. 
• Support delivery of poolside activities and resort programming. 
• Handle guest queries and complaints professionally. 
• Monitor guest feedback and support improvements. 
• Ensure accessibility and inclusion standards are met. 

• Support stock control for pool chemicals, equipment and uniforms. 
• Assist with budgets and cost control. 
• Maintain accurate records for training, incidents and compliance. 
• Support maintenance planning with facilities teams. 
• Deputise for the Pool Manager when required.

Experience & Qualification Requirements

• NPLQ (or equivalent lifeguard qualification) 
• Experience in a leisure or pool environment 
• Experience supervising or leading a team 
• Strong understanding of pool safety and operations 
• Good communication and organisational skills 
• Ability to work shifts including evenings/weekends 
• Confident decision-making in fast-paced environments 
• Safety-first mindset 
• Visible and supportive leader 
• Calm under pressure 
• Guest-focused 
• Team player 
• Attention to detail 
• Proactive and organised