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- Permanent Full Time
About the role
What you'll do Your key accountabilities are: Provide first-level contact and problem resolution for all users with hardware, software, and application issues. Troubleshoot and resolve issues related to Microsoft 365 applications (Word, Excel, Teams, Outlook). Diagnose and repair hardware problems on laptops, desktops, and peripherals. Manage user account lifecycles in Active Directory/Azure AD (onboarding, offboarding, permissions). Escalate unresolved issues to the appropriate Tier 2 or Ti…
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