Systems Administrator

• We break new ground. You'll work on innovative projects using the latest technologies before they hit the mainstream. We celebrate calculated risks and learn fast from every experiment.
• We get stuck in together. Genuine collaboration across all departments. Your ideas matter here, regardless of your role or how long you've been with us.
• We stay curious. Continuous learning is essential. You'll have dedicated time and budget for development, working alongside industry experts who are genuinely invested in your success.
• We own it. Full accountability and autonomy over your work means you'll build client relationships, see real-world impact, and be recognised when you go the extra mile.

What you’ll be doing

• Service & Incident Response: Working closely with the support team to efficiently respond to technical incidents, system alerts, and client-reported escalations, ensuring minimal downtime.
• Platform Maintenance: Assisting with the day-to-day management and optimisation of client cloud infrastructure, with a primary focus on Azure.
• System Administration: Managing web hosting environments, including Linux servers and Plesk, to ensure platforms are stable, secure, and performing optimally.
• Infrastructure Support: Supporting platform security, managing backup processes, and maintaining access controls across various client and internal systems.
• Documentation & Knowledge Sharing: Creating and maintaining clear platform documentation, runbooks, and handover notes to drive team knowledge and process consistency.
• Collaboration: Working with senior engineers on continuous improvement tasks, learning how to monitor system performance and contribute to automation efforts.
• Availability: Participating in an out-of-hours 24/7 rota (on call) to provide consistent coverage and quick resolution for critical issues.

What experience you need to be successful

• Foundational Knowledge: Experience with or a qualification (such as an apprenticeship, degree, or entry-level certifications like CompTIA A+/Network+, Azure Fundamentals) in IT, Infrastructure, or Hosting Support is highly desirable.
• Operating Systems: A solid working knowledge of Linux is essential, with an understanding of core concepts like command line, SSH, and file systems.
• Web Hosting Essentials: Familiarity with common hosting elements like DNS, SSL, web servers (e.g., Apache/Nginx), and an understanding of networking fundamentals.
• Cloud Awareness: Some exposure to or a keen interest in Azure and other cloud platforms.
• Troubleshooting: An ability to approach problems logically, research solutions effectively, and communicate technical issues clearly to both technical and non-technical colleagues.
• Proactive Mindset: You are highly organised, take accountability for your work, and show initiative in seeking out tasks and learning opportunities.

Interview process