Junior Systems Administrator

Power Our Helpdesk. Grow Into Our Cloud.

About WhatConverts

Position Overview

What you’ll do:

• Be the go-to support partner for internal IT and account access requests
• Provision users, manage devices, and maintain SaaS tools and permissions
• Troubleshoot VPN, MFA, browser, and productivity app issues
• Support security initiatives, SOC 2 compliance efforts, and internal documentation
• Help manage SaaS renewals, licensing, and operational workflows

Where You’ll Grow

• AWS cloud support and infrastructure operations
• Security monitoring and alert triage
• SOC 2 evidence ownership and customer security questionnaires
• Vendor risk reviews and cloud maintenance tasks
• Greater ownership across security and systems operations

What we’re looking for:

• 1–3 years of IT support, helpdesk, or junior systems administration experience
• Familiarity with tools like Google Workspace, Slack, password managers, MDMs, or similar SaaS platforms
• Understanding of SSO, MFA, and access management basics
• Strong communication skills and a service-oriented mindset
• Self-driven, security-minded, and comfortable working remotely

Bonus Points:

• Exposure to AWS or cloud certifications in progress
• Experience with tools like Rippling, Duo, Datadog, Secureframe, or OpenVPN
• Familiarity with SOC 2 or customer security questionnaires

• Remote-First: Empowered to work agilely in a fully remote environment with no risk of office return.
• Immediate Impact: From day one, take ownership of projects and make a direct impact.
• Health & Wellness: 100% employer-paid premium medical, dental, vision, and life insurance.
• 401k with 5% Match: Secure your future with immediate vesting.
• Employee Support: Access counseling, legal, and debt management services through our EAP.
• Generous PTO & Flexible Time Off: Accrue PTO with additional days for tenure, plus up to 4 hours of flex time per week for personal matters.
• Parental & Bereavement Leave: Paid leave for life’s important moments.
• Volunteer Day: Give back with an annual volunteer day.
• Diversity & Inclusion: Join a positive, supportive, and inclusive workplace.
• Remote Work Perks: $100 monthly stipend to ensure your home office needs are met and company-provided devices.

• Learn about our team
• Read about what makes us different or watch a product overview
• Read our reviews on G2