Associate Systems Engineer

What Will You Be Involved With?

• Tier 1 & Tier 2 Support & Triage: Act as the initial responder for incoming technical tickets, providing triage and resolution for common "break-fix" issues related to Linux/Windows systems, AWS instances, and hardware.
• Hybrid Identity & MFA Triage: Triage and diagnose authentication and authorization failures across a global hybrid environment: Active Directory, Linux LDAP/SSSD, MFA/2FA, and AWS IAM role assumption errors.
• Virtualization Health & Performance Triage: Perform troubleshooting for global virtualization environments (e.g., Nutanix, Red Hat OpenShift Virt, VMware vSphere/ESXi or KVM) to maintain production uptime. 
• Monitoring & Health Checks: Perform routine monitoring of global hybrid compute and storage services to ensure optimal health and performance.
• SOP Execution: Utilize and maintain technical runbooks (SOPs) for repeatable tasks such as user access requests, basic instance provisioning, and hardware status checks.
• Escalation Management: Clearly document and escalate complex issues to the Dispatch Lead or Senior Systems Engineers when they fall outside of standard SOPs.
• Automation Support: Assist in maintaining existing automation scripts (Bash/Python) and Infrastructure as Code (IaC) deployments under the guidance of senior team members.
• Documentation: Contribute to the internal knowledge base by documenting new troubleshooting steps and updating existing procedures.
• 24/5 Rotation: Participate in an 8-hour shift rotation (including potential swing or graveyard shifts) to provide seamless global coverage.

What Will You Bring to the Table?

• Foundational Knowledge: An associate’s degree or relevant certification in Computer Science or a related technical field is preferred.
• Virtualization Basics: General familiarity with virtualization platforms and concepts. Exposure to VMware, OpenShift Virt, Nutanix or similar technologies.
• Operating System Basics: General familiarity with Linux (RHEL/CentOS) and/or Windows Server administration.
• Analytical Skills: A talent for troubleshooting and solving technical problems in a logical, step-by-step manner.
• Scripting Exposure: Basic exposure to or interest in learning scripting languages such as Python or Bash.
• Communication: Strong verbal and written communication skills, with a focus on providing excellent customer service during technical incidents.
• Collaborative Mindset: A team-oriented attitude and the ability to follow technical direction from senior leadership and the Dispatch Lead.
• Adaptability: Ability to work in a rotating shift environment to support a 24/7 "follow-the-sun" operation.

What We Bring to the Table:

• Health & Financial Security:
  • Pension contributions
• Time Off & Flexibility:
  • Enjoy the best of both worlds: the energy and collaboration of in-person work, combined with the convenience and focus of remote days. This is a hybrid position requiring three days of in-office collaboration per week, with the flexibility to work remotely for the remaining two days. Our hybrid model is designed to balance individual flexibility with the benefits of in-person collaboration, enhanced team cohesion, spontaneous innovation, hands-on mentorship opportunities and strengthens our company culture.
  • 25 days of Paid Time Off (PTO) per year, with the option to roll over unused days.
  • One dedicated day per year for volunteering.
  • Two professional development days per year to allow uninterrupted professional development.
  • An additional PTO day added during milestone anniversary years.
  • Generous parental leave for all parents (including adoptive parents).
• Work-Life Support & Resources:
  • Budget for tech accessories, including monitors, headphones, keyboards, and other office equipment.
  • Milestone anniversary bonuses.
• Wellness & Lifestyle Perks:
  • Subsidy contributions toward gym memberships and health/wellness initiatives (including discounted healthcare premiums, healthy meal delivery programs, or smoking cessation support).
• Our Culture:
  • Forward-thinking, culture-based organization with collaborative teams that promote diversity and inclusion.