Systems Technician - Cincinnati, OH

Intrust IT www.intrust-it.com is an employee-owned company founded in 1992. Our mission is securing today and a better tomorrow for our clients, employees and communities. We believe technology should empower people, not frustrate them. Our Systems Technicians are on the front lines helping small and mid-sized businesses across the region thrive through reliable, secure, and innovative IT solutions.

Systems Technician Position

We are looking for an experienced Systems Technician to join the team and deliver exceptional service to clients. This isn’t just a support role; it’s your chance to make IT personal. You’ll be the first point of contact for our clients, tackling a wide range of technical challenges, building lasting relationships, and keeping businesses running smoothly. You’ll work alongside a collaborative, growth-minded team that values learning, ownership, and happiness, all while improving the way our clients experience technology.

Systems Technician Primary Responsibilities, Activities and Results:

• Manage and resolve support tickets following documented processes and service standards

• Provide best in class client support through phone, email, chat, and remote sessions

• Provide on-site support at client offices as-needed in the Dayton region (weekly, bi-weekly, or monthly visits depending on client needs)

• Effective cross functional collaboration to ensure timely and accurate resolutions

• Resolve hardware, software, and network issues on workstations, servers, and mobile devices

• Microsoft 365 and Active Directory administration

• Participate in after-hours on-call rotation (once every couple of months on average)

• Assist with project implementations as needed

• Document processes, solutions, and client environments in our knowledge base

Technical Qualifications:

• Strong experience troubleshooting Windows and macOS workstations, printers, and peripheral devices
• Experienced in Microsoft 365 administration (Exchange online, Teams, OneDrive, SharePoint)
• Experienced in Active Directory, Group Policy, and user management
• Basic understanding of networking concepts

Skills, Attributes, Physical Requirements:

• Prior relevant experience at an MSP is required.

• Estimate of 3+ years recent experience in a similar position.

• Client-focused and ownership mindset

• Excellent interpersonal skills

• A collaborative, agile team player

• Can effectively self-manage multiple tasks, tickets or projects simultaneously

• You are an impassioned learner and always open to receive training, coaching and feedback for continuous improvement

• Ability to lift and carry up to 50lbs

• Extended periods of sitting, standing, typing, and talking

• Ability to travel (by car) to client sites as needed

Salary and Benefits:

The starting annual salary range for this position is $62,000 - $65,000. We offer medical, dental and vision healthcare coverage for employees and eligible dependents, 3 weeks paid time off, 7 paid holidays, 401k with 4% employer match, $200 monthly cell phone and home internet reimbursement, employer-provided life and disability insurance coverage, and an employee stock ownership plan.

Working at Intrust IT:

We believe our employees deserve more than just a job; they deserve a genuine stake in our shared success. That’s why we’re proud to be an employee-owned company, where every team member can benefit directly from the company’s growth and achievements.

As much as a person's work experience and career objectives are key factors to success, Intrust also deeply values the work culture cultivated by our employee-owners. We maintain an open, inclusive, collaborative and highly supportive environment. We seek out candidates who value these attributes and will thrive with us.