Talent Pipeline - Operations Lead with English or French

Within the the Client & Business Strategy (CBS) Division , our Client Integration team “Parties Solutions”, is looking for a candidate who would be interested in an exciting and challenging position with our team managing Euroclear parties data and reporting setup (Global Custodians, Broker Dealers, Investment managers, Central banks,…). The Client & Business Strategy (CBS) Division is responsible for new business generation, business growth and client dedication & retention, through sales, relationship and account management and direct client support.

Role

• Perform connectivity setup for the Euroclear parties ( clients and others ) through entity specific and group applications mainly for client testing
• Subscription Management: perform subscription setup to reports and services through entity specific and group applications mainly for client testing
• Resolve client and IT escalations wrt data/connectivity setup – fixes might need to be done in the testing environment or in production
• Be the go-to person for voicing requirements in the frame of Projects. Reviewing requirements and assessing the impacts on our tooks and SOPs. 
• Project rollout : create/adapt SOPs and take ownership of the ‘internal’ rollout of these. 
• Daily client interaction ( external/internal)
• Attend daily whiteboard sessions, raise issues, and propose – when possible - pragmatic, constructive ideas 
• Coach more junior people/coach the ‘parties configuration’ teams when there are project impacts to be implemented

Your Profile

• Organized and detail-oriented
• Stress resilient
• Proficient in English: strong written and verbal communication skills
• Analytical
• Proactive
• Team player – positive mindset
• Client focused 
• Risk awareness
• Salesforce experience/SNOW experience is a nice to have
• Coaching skills
• Knowledge on the tools used for data/subscription setup is a “nice to have”