Team Lead

<p>Aimé Leon Dore is looking for a Team Lead to join the team in Los Angeles reporting directly to Retail Management. This position will be responsible for delivering a premium customer experience, a premium employee experience and implementing programs &amp; processes to ensure the successful operation of the LA Flagship.&nbsp;</p> <p><strong>Duties &amp; Responsibilities</strong>&nbsp;</p> <ul> <li><em>Sales &amp; Experience:</em>&nbsp;</li> <ul> <li>Delivers exceptional customer service at all times.</li> <li>Take Lead on hosting VIP clients.</li> <li>Ensure the store remains clean and presentable at all times while referencing checklists daily. (cleanliness, smell, sound &amp; appearance)</li> <li>Ensure that the Brand Ethos is protected as well as spoken about in the correct manner across the sales floor.</li> <li>Handling difficult customer interactions in a responsible, educated manner.</li> </ul> </ul> <ul> <li><strong>&nbsp;</strong><em>Operations:</em>&nbsp;</li> <ul> <li>Upholds order and structure of Retail Team and supervises the sales floor as needed.</li> <li>Responsible for upholding brand language, styling guidelines, and all Aimé Leon Dore Values.</li> <li>Delivery of daily performance reports to senior management team. (DOR,SM,ASM)</li> <li>Implement cross-training of employees and assist managers to maintain productivity at all times</li> <li>Assist Management with the overall store operation and environment to achieve sales, service and customer satisfaction goals.</li> <li>Monitor all lunch breaks to ensure the store is not vulnerable when associates are on break.</li> <li>Review and evolve existing processes to improve operational efficiencies.</li> </ul> </ul> <ul> <li><em>Door Host:</em>&nbsp;</li> <ul> <li>Be a brand ambassador at the door and exhibit a friendly and outgoing attitude whilst delivering a best-in-class customer experience.</li> <li>Manage store traffic and communicate with customers at the door about our virtual queue.&nbsp;&nbsp;</li> </ul> </ul> <p><em>Retail Training / Continuous Improvement:</em></p> <ul> <ul> <li>Exhibit a high degree of professional maturity and lead by example.</li> <li>Create team spirit and cultivate an environment where team members are recognized as valued contributors to the overall success of the flagship.</li> <li>Provide guidance and feedback to help associates strengthen specific knowledge/skill areas.</li> </ul> </ul> <p><strong>Qualifications</strong>&nbsp;</p> <ul> <li>A Bachelor's Degree and/or 1 years retail experience, or 3 years retail experience in lieu of a degree.</li> <li>A minimum of 2 years experience in Retail.</li> <li>Experience with retail operations, planning and sales strategy.</li> <li>Extensive experience and abilities to lead the delivery of high level customer service.</li> <li>Above average communication, collaboration and delegation skills as well as good decision making abilities in high pressure situations.</li> <li>Ability to build, lead and manage high performing teams.</li> <li>Ability to support conflict resolution, employee coaching and counseling.&nbsp;</li> </ul> <p><strong>Salary Range: </strong>$24.00 - $26.00 per hour&nbsp;</p><div class="content-conclusion"><p>Aimé Leon Dore is from Queens, NY. With a strong focus on simple yet powerful design, we are driven to create timeless work by portraying an aesthetic that is uniquely our own.</p></div>