Team Lead Customer Operations

<div class="content-intro"><p></p> <p><strong><span data-contrast="auto">Want to be a bswifter?</span></strong><span data-ccp-props="{&quot;335559739&quot;:0}">&nbsp;</span></p> <p><em><span data-contrast="auto">At bswift we’ve been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces.</span></em><span data-ccp-props="{&quot;335559739&quot;:0}">&nbsp;</span></p> <p><span data-ccp-props="{&quot;335559739&quot;:0}">&nbsp;</span><em><span data-contrast="auto">We’re looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you!</span></em><span data-ccp-props="{&quot;335559739&quot;:0}">&nbsp;</span></p> <p></p></div><div> <h2><strong>About the Role</strong></h2> <p>We’re looking for motivated, goal-driven professionals who are passionate about delivering excellence and creating meaningful solutions. At bswift, you’ll be part of a collaborative, flexible, and innovative environment that supports both professional and personal growth.</p> <p>If you resonate with our core values—<strong>pursue excellence, embrace accountability, deliver superior service, and foster a great workplace</strong>—we would love to hear from you.</p> <p>This is an <strong>in-office role based in Bangalore</strong>. The team operates from <strong>10:30 AM to 7:30 PM IST (Monday–Friday)</strong>. Occasional collaboration with U.S.-based colleagues outside standard hours may be required.</p> <strong>Key Responsibilities</strong> <ul> <li>Lead, train, and manage workflows for a team of <strong>10–15 analysts</strong> in a high-volume, fast-paced environment</li> <li>Prioritize tasks and ensure timely and accurate completion of deliverables</li> <li>Conduct <strong>quality audits</strong> and ensure adherence to performance standards</li> <li>Provide <strong>coaching, mentorship, and performance feedback</strong> to team members</li> <li>Monitor and manage <strong>KPIs</strong> related to productivity, quality, and turnaround time</li> <li>Collaborate with global internal stakeholders to resolve escalations efficiently</li> <li>Maintain a strong understanding of internal systems to support team queries and requests</li> <li>Identify opportunities and drive <strong>continuous process improvements</strong></li> <li>Act as a <strong>mentor and coach to peers</strong>, contributing to team development</li> <li>Communicate effectively with a <strong>positive, professional, and solution-oriented approach</strong></li> <li>Participate in or lead <strong>special projects</strong> as assigned</li> <li>Perform <strong>quality assurance testing</strong> on client sites; track and ensure issue resolution</li> <li>Support and promote a <strong>diverse and inclusive workplace culture</strong></li> </ul> <strong>Required Qualifications</strong> <ul> <li><strong>5+ years</strong> of overall work experience</li> <li><strong>1+ year</strong> of team leadership or people management experience</li> <li>Strong proficiency in <strong>Microsoft Excel</strong> (ability to read and create formulas)</li> <li>Working knowledge of <strong>Microsoft Office Suite</strong></li> <li>Ability to quickly learn new processes and effectively <strong>train others</strong></li> <li>Strong problem-solving skills with the ability to guide others through complex scenarios</li> <li>Excellent <strong>customer service orientation</strong></li> <li>Strong <strong>verbal and written communication skills</strong></li> <li>Ability to <strong>adapt to changing priorities</strong> in a dynamic environment</li> <li>Bachelor’s degree</li> </ul> <strong>Preferred Qualifications</strong> <ul> <li>Experience in a <strong>BPO or operations environment</strong></li> <li>Advanced Excel skills (e.g., <strong>macros, data visualization, advanced functions</strong>)</li> </ul> <strong>What We Offer</strong> <ul> <li>A <strong>fun, flexible, and creative work environment</strong></li> <li>Opportunities for <strong>professional and personal growth</strong></li> <li>A culture that values <strong>collaboration, accountability, and innovation</strong></li> </ul> </div> <p>&nbsp;</p> <div class="x_elementToProof"><strong data-olk-copy-source="MessageBody">Why Join bswift?</strong></div> <div class="x_elementToProof">At bswift, we empower our employees to make a meaningful impact, innovate, and grow. Joining our team means stepping into a collaborative and dynamic environment that values creativity, initiative, and a passion for client success. We are dedicated to fostering an inclusive workplace that celebrates diversity and values each team member’s unique contributions.</div> <div> <div class="x_elementToProof">&nbsp;</div> <div class="x_elementToProof"><strong>Benefits of Working at bswift:</strong></div> </div> <div> <div class="x_elementToProof"><strong>Comprehensive Health Benefits</strong>: Medical, Accidental and Term Life Insurance coverage to support your wellness and that of your family.&nbsp;</div> </div> <div><strong>Competitive Compensation</strong>: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.</div> <div> <div class="x_elementToProof"><strong>Hybrid work-model:&nbsp;</strong>With flexible working hours</div> </div> <div> <div class="x_elementToProof"><strong>Retirement Savings Plans</strong>: Options like Provident Fund and Gratuity&nbsp;to help you plan for a secure financial future with employer contribution</div> </div> <div><strong>Professional Development</strong>: Opportunities for career growth, including training and access to resources to support your career progression.</div> <div><strong>Supportive Culture</strong>: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.</div> <div><strong>Employee Wellbeing Initiatives</strong>: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.</div> <div> <div class="x_elementToProof"><strong>Make an Impact</strong>: At bswift, your work directly contributes to transforming how organizations approach benefits administration and client engagement. Join us to be part of an organization that is making a meaningful difference in the lives of our clients and their employees.</div> </div> <p>&nbsp;</p><div class="content-conclusion"><p></p> <p><em><span data-contrast="auto">At bswift, our mission is clear: Become the preeminent benefits administrator through exceptional people, innovative technology, and delighted customers. And our values are at the heart of everything we do to accomplish that mission. We&nbsp;</span></em><strong><em><span data-contrast="auto">Pursue Excellence, Embrace Accountability, Deliver Superior Service, </span></em></strong><em><span data-contrast="auto">and strive to</span></em><strong><em><span data-contrast="auto"> Be A Great Place To Work</span></em></strong><em><span data-contrast="auto">. We take pride in having an engaged, collaborative team that goes the extra mile to get the job done right.&nbsp;</span></em><span data-ccp-props="{&quot;335559739&quot;:0}">&nbsp;</span></p> <p><span data-ccp-props="{&quot;335559739&quot;:0}">&nbsp;</span><em><span data-contrast="auto">bswift has been regularly named one of Chicago’s Best and Brightest Companies to Work For®, as well as one of the Nation’s Best and Brightest Companies to Work For® year after year. We offer a fun, flexible, and creative environment where you can grow both professionally and personally.</span></em><span data-ccp-props="{&quot;335559739&quot;:0}">&nbsp;</span></p> <p><em><span data-contrast="auto">If you have what it takes to join our award-winning culture, we’d love to hear from you!</span></em><span data-ccp-props="{&quot;335559739&quot;:0}">&nbsp;</span></p> <p></p></div>