Team Lead, DevOps Engineer

• Integration APIs and microservices
• Multi-region Kubernetes clusters (cloud & on‑prem)
• CI/CD and GitOps tooling (GitHub-centric)
• Internal Developer Platform (IDP) components
• Critical shared infrastructure (RTE, Redis, Harbor, Consul, Chart Museum, API Gateway, etc.)

What you will be doing:

• Lead and grow a small DevOps engineering team supporting Unite Services and Unite Integrations.
• Drive team planning and execution across operational efficiency, security, reliability, and platform maturity epics (e.g., quarterly OKRs/initiatives).
• Provide technical mentorship on Kubernetes, GitHub, CI/CD, and cloud infrastructure.
• Collaborate closely with Engineering, SRE, Security, and Ops on roadmap, incident resolution, and cross-team initiatives.

• Own the operational health of Unite Services and Unite Integrations: Lead production deployments and release processes for backend services (e.g., Unite Notifications, integrations platform, Salesforce-related services).
• Oversee multi-environment support (DEV/QA/PROD and special environments like RTE).

• Operate and evolve Kubernetes clusters (cloud and on‑prem), including:
  • Cluster upgrades and migration playbooks
  • Ingress/Nginx and service mesh / networking changes
  • Resource/capacity optimization (CPU throttling, scaling, etc.)
•  Manage supporting infrastructure for Unite platforms:
  • Redis, Consul, Harbor, Chart Museum, API gateways, message queues (e.g., RabbitMQ)
• Contribute to and adopt Internal Developer Platform (IDP) capabilities (e.g., API Gateway, Apache Flink management, Crossplane-based infrastructure).

•  Lead migration and consolidation of repos and pipelines to GitHub (from TFS/Azure DevOps and others).
• Design, implement, and maintain GitHub-based CI/CD:
  • GitHub Actions workflows
  • Self-hosted GitHub runners (including K8s-based and Windows runners)
  • Versioning and branching strategies
• Introduce and maintain GitOps practices for infrastructure and application deployments.
• Automate repetitive tasks and operational workflows via scripting and infrastructure-as-code.

•  Drive security initiative epics (e.g., Ransomware preparedness, vulnerability remediation like Redis Lua RCE, tagging in Qualys/CrowdStrike).
• Work with Security to design and implement:
  • Rate limiting, WAF rules, and API protection (e.g., Cloudflare for SCIM and public APIs)
  • Secrets management and secure configuration
• Define and execute disaster recovery and ransomware recovery strategies for UST / Unite Services / Integrations.
• Improve reliability and quality of platforms via SLIs/SLOs, operational runbooks, and post-incident improvements.

• Own observability for Unite Services and Unite Integrations:
  • Metrics, logs, traces (e.g., Prometheus, Grafana, ELK, etc.)
  • Dashboards for capacity (Kubernetes CPU usage, throttling, etc.) and error budgets
• Lead incident response for platform issues:
  • Triage, mitigation, communication, and follow-up actions
  • Coordination with product/engineering teams during outages
• Create and maintain detailed runbooks and recovery procedures, especially for:
  •  RTE environment, K8s clusters, Harbor, Consul, Chart Museum
  • Disaster recovery and ransomware scenarios

• Produce and maintain clear, actionable documentation:
  • Infrastructure design and configuration
  • CI/CD and GitOps processes
  • Recovery and maintenance procedures
  • RFCs for new platform capabilities (e.g., API Gateway, Apache Flink)
•  Contribute to process improvements in CI/CD, deployment strategies, and developer experience.
• Help define and maintain product maturity models for Unite Integrations and related platforms.

What you will bring to the role:

• Strong background in platform / DevOps engineering for complex distributed systems.
• Deep understanding of infrastructure components: compute, networking, storage, DNS, certificates, load balancing, and how they interact.
• Kubernetes & Containers
  • Deep knowledge of Kubernetes (cluster operations, upgrades, scaling, security, ingress, RBAC).
  • Experience with Docker/containerization in production.
• Cloud & On‑Prem
  • Solid experience with at least one major cloud provider (Azure preferred; AWS or GCP a plus).
  • Comfort working in hybrid environments (cloud + on‑prem).
• CI/CD & GitHub
  • Strong experience designing and running CI/CD pipelines.
  • Hands-on with GitHub Actions and self-hosted runners (including scaling and security).
  • Experience with other CI/CD tools (Azure DevOps, GitLab, ArgoCD) is a plus.
• Infrastructure as Code & Automation
  • Proficiency with IaC tools (Terraform, Crossplane, Helm, etc.).
  • Strong scripting/coding skills (e.g., Python, Go, Bash, PowerShell) to automate complex operational workflows.
• Config Management
  • Experience with tools like Ansible, Chef, or similar for configuration management and automation.
• Observability & Monitoring
  • Experience with Prometheus, Grafana and centralized logging stacks (e.g., ELK, Splunk or similar).
  • Ability to build meaningful dashboards and alerts, and interpret telemetry to drive improvements.
• Security & Compliance
  • Understanding of security best practices across network, infrastructure, and application layers.
  • Experience with WAFs, rate limiting, vulnerability management tools (e.g., Qualys, CrowdStrike) is a plus.

• Proven experience leading DevOps / platform teams or being a strong technical lead.
• Ability to mentor engineers and raise the technical bar for the team.
• Experience leading small/medium-sized projects using Agile/Scrum or similar methodologies.
• Strong communication skills, able to translate technical constraints into clear options and decisions for stakeholders.
• Demonstrated ability to own outcomes: from design through implementation, rollout, and ongoing operations.
• Strong troubleshooting skills and calm under pressure during incidents.

• Experience defining or implementing Internal Developer Platforms.
• Experience with API Gateway and stream processing platforms (e.g., Apache Flink).
• Background in ransomware preparedness, disaster recovery planning, or business continuity for critical systems.
• Experience operating systems at multi-region or multi-tenant scale.

Diversity, Inclusion, and Equal Opportunity