Team Lead, People Operations

<div class="content-intro"><p>Thanks for your interest in Success Academy! Running a large, fast-growing, and high-performing network of public charter schools takes a village - families, children, teachers, staff and faculty, advocates, and supporters alike. We are growing fast in New York and expanding to Florida, and we would love to welcome you to our community! We work tirelessly every day to ensure children have access to a fun, rigorous, whole-child education regardless of zip code or economic status. When you join SA, you play a part in giving every student who walks through our doors a fair shot at reaching his or her potential.</p></div><p><strong><span style="font-size: 12pt;">_{About the Role}</span></strong></p> <p><span style="font-size: 12pt;">_{Success Academy is looking for a Team Lead, People Operations, reporting to the Lead, People Operations. In this role, you will play a critical role in running and improving high-volume operational workflows while leading and developing a team. You will ensure that core processes are executed accurately and on time, and continuously improved to meet the needs of a fast-growing organization.}</span></p> <p><span style="font-size: 12pt;">_{This role is fast-paced and requires strong ownership, sound judgment, and the ability to manage multiple priorities independently. A key part of the role is identifying inefficiencies and simplifying, automating, and scaling how work gets done.}</span></p> <p><span style="font-size: 12pt;">_{You will act as a strategic operator and people leader — owning core workflows, elevating team performance, and partnering cross-functionally to improve systems, processes, and the overall employee experience.}</span></p> <p><strong><span style="font-size: 12pt;">_{Key Responsibilities Include}</span></strong></p> <ul> <li style="font-size: 12pt;"> <p><span style="font-size: 12pt;">_{Lead, coach, and develop a team, setting clear expectations and driving accountability behind data-informed results.}</span></p> </li> <li style="font-size: 12pt;"> <p><span style="font-size: 12pt;">_{Oversee day-to-day operations, ensuring work is completed accurately, efficiently, and on time.}</span></p> </li> <li style="font-size: 12pt;"> <p><span style="font-size: 12pt;">_{Serve as a point of escalation for complex or sensitive issues, using judgment to resolve problems and drive decisions.}</span></p> </li> <li style="font-size: 12pt;"> <p><span style="font-size: 12pt;">_{Own and improve core workflows across the employee lifecycle, including onboarding, internal movement, and offboarding.}</span></p> </li> <li style="font-size: 12pt;"> <p><span style="font-size: 12pt;">_{Analyze data to identify trends, surface challenges, and inform improvements.}</span></p> </li> <li style="font-size: 12pt;"> <p><span style="font-size: 12pt;">_{Identify inefficiencies and implement scalable solutions to improve team productivity.}</span></p> </li> <li style="font-size: 12pt;"> <p><span style="font-size: 12pt;">_{Ensure a consistent, high-quality experience across all employee interactions.}</span></p> </li> <li style="font-size: 12pt;"> <p><span style="font-size: 12pt;">_{Oversee high-volume pre-employment processes during peak hiring periods}</span></p> </li> <li style="font-size: 12pt;"> <p><span style="font-size: 12pt;">_{Maintain the accuracy of employee data within systems such as Workday.}</span></p> </li> <li style="font-size: 12pt;"> <p><span style="font-size: 12pt;">_{Partner with internal teams to troubleshoot issues and improve systems.}</span></p> </li> <li style="font-size: 12pt;"> <p><span style="font-size: 12pt;">_{Ensure processes are executed in line with company policies and legal requirements.}</span></p> </li> <li style="font-size: 12pt;"> <p><span style="font-size: 12pt;">_{Maintain strict confidentiality of sensitive information.}</span></p> </li> <li style="font-size: 12pt;"> <p><span style="font-size: 12pt;">_{Build and maintain clear documentation and standard operating procedures.}</span></p> </li> <li style="font-size: 12pt;"> <p><span style="font-size: 12pt;">_{Standardize processes to support onboarding, training, and continuous improvement.}</span></p> </li> </ul> <p><strong><span style="font-size: 12pt;">_{Minimum Qualifications:}</span></strong></p> <ul> <li style="font-size: 12pt;"> <p><span style="font-size: 12pt;">_{3+ years of experience in operations, program management, or a similar fast-paced environment (People Operations or HR experience is a plus, but not required).}</span></p> </li> <li style="font-size: 12pt;"> <p><span style="font-size: 12pt;">_{1+ years of experience leading or mentoring others (formal or informal leadership).}</span></p> </li> <li style="font-size: 12pt;"> <p><span style="font-size: 12pt;">_{Experience working with systems or tools to manage workflows, data, or ticketing (e.g., Workday, ServiceNow, or similar platforms).}</span></p> </li> <li style="font-size: 12pt;"> <p><span style="font-size: 12pt;">_{Proven ability to manage complex processes and improve how work gets done.}</span></p> </li> <li style="font-size: 12pt;"> <p><span style="font-size: 12pt;">_{Strong organizational skills with the ability to manage multiple priorities and deadlines.}</span></p> </li> <li style="font-size: 12pt;"> <p><span style="font-size: 12pt;">_{Strong problem-solving and critical thinking skills with a solutions-oriented mindset.}</span></p> </li> <li style="font-size: 12pt;"> <p><span style="font-size: 12pt;">_{Excellent communication skills, with the ability to work effectively across teams and levels.}</span></p> </li> <li style="font-size: 12pt;"> <p><span style="font-size: 12pt;">_{High level of discretion and ability to handle sensitive information.}</span></p> </li> <li style="font-size: 12pt;"> <p><span style="font-size: 12pt;">_{Ability to navigate ambiguity, take ownership, and operate independently in a fast-paced environment.}</span></p> </li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>Exact compensation may vary based on skills and experience. This position is not bonus eligible.</p></div><div class="title">Compensation Range</div><div class="pay-range"><span>$115,000</span><span class="divider">&mdash;</span><span>$125,000 USD</span></div></div></div><div class="content-conclusion"><p>Success Academy Charter Schools is an equal opportunity employer and actively encourages applications from people of all backgrounds. Compensation is competitive and commensurate with experience. Success Academy offers a full benefits program and opportunities for professional growth.</p> <p><strong>Privacy Policy:</strong></p> <p>By providing your phone number, you consent to receive text message updates from Success Academy regarding your application.&nbsp; Reply STOP to unsubscribe. View our <a href="https://www.successacademies.org/notices/">Privacy Policy</a>.</p> <p>We are an equal opportunity employer and value diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We actively seek applications from people of all backgrounds to strengthen our community and the perspectives needed to flourish in a multicultural world. Success Academy offers a full benefits program and opportunities for professional growth.</p> <p><em>Success Academy Charter Schools does not offer employment-based immigration sponsorship.</em></p></div>