Team Lead, Quality Assurance

Key Responsibilities

• Lead, mentor, and develop a team of QA Engineers supporting the HPBX Telephony system.
• Set clear goals, priorities, and performance expectations for the QA team.
• Conduct regular one-to-ones and skills development planning.
• Foster a culture of quality, accountability, and continuous improvement.
• Define and own the QA strategy for the HPBX Telephony platform.
• Establish and maintain QA best practices, standards, and documentation.
• Drive continuous improvement in testing processes, tools, and methodologies.
• Ensure quality is embedded early in the SDLC (shift-left approach)

• Oversee test planning, execution, and reporting for releases and hotfixes.
• Ensure adequate coverage across functional, regression, integration, system, and UAT testing.
• Review and provide input for sign off on releases from a quality perspective.

• Partner with Product Management, Engineering, and DevOps to align quality goals with business priorities.
• Ensure tests are stable, maintainable, and provide fast feedback.
• Represent Quality Assurance in planning, design, and architecture discussions.

Skills, Knowledge & Expertise

• Proven experience in a QA leadership or senior QA role
• Strong background in testing complex systems, preferably in Telephony, VoIP, or communications platforms
• Experience with manual and automated testing methodologies
• Solid understanding of SDLC, Agile, and CI/CD environments
• Experience leading test planning and release sign-off.
• Strong people management and coaching skills
• Excellent communication and stakeholder management abilities

• Experience testing APIs, backend services, and distributed systems.
• Familiarity with SIP, VoIP concepts, or telephony architectures (highly desirable)
• Experience with test management tools (e.g. Jira, TestLink, X-ray, or similar)
• Experience with test automation frameworks and tools
• Strong defect analysis and troubleshooting skills.

• Effective communication skills with the ability to influence cross-functional teams.
• Experience balancing hands-on work with team leadership responsibilities.
• Ability to make pragmatic decisions in fast-paced, high-availability environments.
• Passion for quality assurance and continuous improvement

Diversity, Inclusion, and Equal Opportunity