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About the role
<p><strong><span data-contrast="none">Do work that matters.</span></strong><span data-ccp-props="{}"> </span></p>
<p><strong><span data-contrast="none">At AlertMedia, everything we do supports our mission: </span></strong><span data-contrast="none">To save lives and minimize loss by identifying active threats globally and facilitating timely communications when an emergency threatens personal safety and business continuity.</span><strong><span data-contrast="none"> </span></strong><span data-ccp-props="{}"> </span></p>
<p><strong><span data-contrast="none">Our core values drive us in our important mission of keeping people safe & informed: </span></strong><span data-ccp-props="{}"> </span></p>
<ul>
<li><em><span data-contrast="none">We’re humans not robots</span></em><span data-ccp-props="{}"> </span></li>
<li><em><span data-contrast="none">Customers always come first</span></em><span data-ccp-props="{}"> </span></li>
<li><em><span data-contrast="none">We work better together</span></em><span data-ccp-props="{}"> </span></li>
<li><em><span data-contrast="none">Simplicity is our strength</span></em><span data-ccp-props="{}"> </span></li>
<li><em><span data-contrast="none">Our reputation is priceless</span></em><span data-ccp-props="{}"> </span></li>
<li><em><span data-contrast="none">Hard work pays off</span></em><span data-ccp-props="{}"> </span></li>
</ul>
<p><span data-contrast="none">AlertMedia is looking for an impactful </span><strong><span data-contrast="none">Technical Account Manager </span></strong><span data-contrast="none">that will support AlertMedia’s larger Customer Success (CS) team and entire customer base. This role will operate under the Technical Solutions team which acts as a liaison between Customer Success, Development, and Product with a focus on consulting our Customer Success Managers (CSMs) and customers on technical integrations, import configuration, troubleshooting, and ongoing support. On top of the customer-facing responsibilities, the Technical Solutions team also drives internal process improvements, documentation upkeep, and product feedback and enablement. </span><span data-ccp-props="{}"> </span></p>
<p><span data-contrast="none">As one of the fastest growing software companies in the nation, we’re focused on finding the best talent and building the best team to continue accelerating our rapid growth to keep up with our demand!</span><span data-ccp-props="{}"> </span></p>
<p><strong><span data-contrast="none">What you get to do every day:</span></strong><span data-ccp-props="{}"> </span></p>
<ul>
<li><span data-contrast="none">Act as the trusted technical advisor for assigned accounts, understanding their business goals and how our solutions support them.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="none">Provide proactive technical guidance and support throughout the customer lifecycle, from implementation to renewal.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="none">Collaborate with Sales, Product, Engineering, and Support teams to deliver a seamless customer experience.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="none">Own and manage technical escalations, ensuring timely resolution and customer satisfaction.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="none">Conduct regular account reviews and roadmap sessions to communicate product updates, gather feedback, and ensure alignment.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="none">Identify opportunities for upselling or expansion based on customer needs and usage patterns.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="none">Monitor and report on account health, usage metrics, and support trends.</span><span data-ccp-props="{}"> </span></li>
</ul>
<p><strong><span data-contrast="none">What you bring to the role: </span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></p>
<ul>
<li><span data-contrast="auto">3-5 years in a customer-facing technical role</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></li>
<li><span data-contrast="auto">Experience managing enterprise or mid-market accounts</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></li>
<li><span data-contrast="auto">Strong understanding of APIs, integrations and technologies to manage user access and security (SSO, SCIM, SFTP)</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></li>
<li><span data-contrast="auto">Ability to read logs, debug issues, and translate technical problems into business impact</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></li>
<li><span data-contrast="auto">Strong proficiency in AI tools and technologies, with the ability to apply them to optimize customer workflows, automate processes, and improve overall operational efficiency.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Strong organizational skills and ability to manage multiple pipelines and priorities </span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Excellent written and verbal communication skills, with the ability to collaborate cross-functionally </span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Ability and desire to work in a fast-paced, technically challenging environment </span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
</ul>
<p><em><span data-contrast="none"><span data-ccp-props="{"134233117":true,"201341983":0,"335559739":75,"335559740":240}"><strong>Location:</strong> This is a remote, U.S.-based position. Please note that we currently do not hire candidates residing in the following states: Alaska, California, Hawaii, Louisiana, Mississippi, Montana, New Hampshire, North Dakota, Oregon, Pennsylvania, Rhode Island, Vermont, Washington, West Virginia, and Wyoming</span></span></em></p>
<p><em><span data-contrast="none"><span data-ccp-props="{"134233117":true,"201341983":0,"335559739":75,"335559740":240}"><strong>Sponsorship:</strong> AlertMedia does not sponsor employment visas. Candidates must have existing authorization to work in the U.S. without the need for sponsorship now or in the future.</span></span></em></p>
<p><strong><span data-contrast="auto">Why you’ll love working at AlertMedia: </span></strong><span data-contrast="auto"> </span><span data-ccp-props="{"201341983":0,"335559738":240,"335559739":240,"335559740":240}"> </span></p>
<p><span data-contrast="auto">At AlertMedia, you won’t just build your career — you’ll be part of something meaningful, surrounded by people who genuinely care about the work and each other.</span><span data-ccp-props="{"201341983":0,"335559738":240,"335559739":240,"335559740":240}"> </span></p>
<ul>
<li><span data-contrast="auto">Competitive base salary + Company-wide bonus program </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Generous and flexible time off and parental leave policies </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees! </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">401K with generous company match </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Amazing rewards and incentives – we love celebrating each other! </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Commitment to community service with opportunities to give back </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">A Best Places to Work company 10 years in a row and numerous other awards </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Access to new downtown office with 360 views of Austin, high-tech building gym and nearby running trails </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Ongoing career development opportunities through our Learning & Development team </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">You'll do meaningful work—while growing your career in a fast-moving, global company with an award-winning culture</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></li>
</ul>
<p><strong><span data-contrast="none">About AlertMedia:</span></strong><span data-contrast="none"> </span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></p>
<p><span data-contrast="none">AlertMedia, backed by Vista Equity Partners, helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently. AlertMedia supports essential communication for thousands of leading businesses—including JetBlue, Coca-Cola Bottling, and Walmart—in more than 150 countries.</span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559738":240,"335559739":240,"335559740":240}"> </span></p>
<p><span data-contrast="none">We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. </span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559738":240,"335559739":240,"335559740":240}"> </span></p>
<p><span data-contrast="none">This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit </span><a href="http://www.alertmedia.com/"><span data-contrast="none"><span data-ccp-charstyle="Hyperlink">www.alertmedia.com</span></span></a><span data-contrast="none">. </span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559738":240,"335559739":240,"335559740":240}"> </span></p>
<p><span data-contrast="none">Come join us in our mission to save lives and minimize loss through effective communication. </span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559738":240,"335559739":240,"335559740":240}"> </span></p>
<p><span data-contrast="none">By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy – </span><a href="https://www.alertmedia.com/legal/privacy-policy/"><span data-contrast="none"><span data-ccp-charstyle="Hyperlink">https://www.alertmedia.com/legal/privacy-policy/</span></span></a><span data-contrast="none"> </span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559738":240,"335559739":240,"335559740":240}"> </span></p>
Perks & benefits
- 401k
- Unlimited Vacation
- Pension Matching
- Equity Compensation
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