Technical Account Manager

<p><strong>Department:</strong> Client Services</p> <p><strong>Job Type:</strong> Full Time, Exempt</p> <p><strong>Who We Are</strong></p> <p>Impiricus is the first and only AI-powered HCP Engagement Engine. In 2025, Deloitte named Impiricus the #1 fastest growing company in North America for their prestigious Fast 500 list. Founded by a practicing physician and a senior pharmaceutical executive, Impiricus was created to transform how life sciences companies support physicians. We ethically connect HCPs to pharma resources, reduce go-to-market costs and accelerate patient access to the treatments they need.</p> <p>With our unique access to the largest opted-in network of HCPs, their insights, and clinical expertise, we are the leading provider of AI technology and real-time channels that life science companies need to deliver clear, reliable, and evidence-based resources directly into the hands of HCPs. Guided by a council of 2000+ trusted HCP advisors, we ensure every interaction is clinically meaningful, ethically grounded and leads to better patient care.</p> <p><strong>Job Summary:</strong></p> <p>The Technical Account Manager is a core member of the CS team focused on the technical execution of campaigns from setup through delivery. This role owns the translation of campaign requirements into the data, integrations, tagging, and system workflows needed for accurate, scalable execution. The TAM partners closely with Product and Engineering/Dev, ensuring every campaign is technically sound, measurable, and launched correctly. A key part of this role is reporting setup and ownership, including but not limited to, establishing delivery connections, configuring report tickets, confirming field codes, and triaging errors post-launch.</p> <p><strong>Duties/ Responsibilities:</strong></p> <p><strong>Data &amp; Integration Execution</strong></p> <ul> <li>Manage and optimize <strong>custom FIAs for PLD</strong>, including determining data fields, logic, and mappings needed for accurate performance reporting.</li> <li>Coordinate <strong>data ingestion workflows</strong>, validating inbound client files, formatting, field mapping, cleaning, and troubleshooting any discrepancies.</li> <li>Support <strong>API integrations</strong> for data handoffs, ongoing data syncs, event tracking, and cross-system updates, partnering with Engineering/Dev for technical implementation.</li> <li>Own <strong>target list segmentation</strong> requirements (Tier 1, Tier 2, geography, specialty, claims-based logic, etc.) and ensure these map cleanly into execution systems.</li> </ul> <p><strong>Platform &amp; System Enablement</strong></p> <ul> <li>Maintain <strong>sample integration workflows</strong> used with partners, product, or internal systems—ensuring CS is clear on data flows, triggers, and dependencies.</li> <li>Support configuration and validation for <strong>user portals</strong>, rep access, permissioning, and surface troubleshooting issues to Engineering/Dev when needed.</li> <li>Ensure all tagging, tracking, click tag structures, and metadata requirements are clearly documented and implemented correctly.</li> </ul> <p><strong>Execution Support &amp; QA</strong></p> <ul> <li>Serve as the technical owner during campaign setup, ensuring all data, tagging, and reporting requirements are ready prior to launch.</li> <li>Lead <strong>QA testing</strong> for data flows, and tracking alongside Product and Engineering/Dev.</li> <li>Monitor execution post-launch, validating ingest timing, PLD mapping, and identifying technical issues quickly.</li> </ul> <p><strong>Engineering/Dev Communication &amp; Jira</strong></p> <ul> <li>Own the Jira workflow for campaign launches:</li> <ul> <li>Create launch tickets with accurate requirements, segmentation details, tags, and timelines.</li> <li>Track build progress and clarify requirements for Engineering/Dev as needed.</li> <li>Close out tickets with documentation of what was deployed and any changes made.</li> </ul> <li>Communicate technical risks, dependencies, and lift to the broader pod.</li> </ul> <p><strong>Experience:</strong></p> <ul> <li>3+ years in SaaS implementation, ad tech, health-tech operations, or technical client success.</li> <li>1+ years of experience writing SQL queries and experience supporting data pipelines and integration workflows.</li> <li>Strong understanding of data structures, APIs, tagging/tracking, segmentation logic, and QA processes.</li> <li>Ability to translate technical workflows into clear, client-friendly communication for CS and Sales.</li> <li>Highly organized with strong problem-solving skills and comfort coordinating across multiple teams.</li> </ul> <p>&nbsp;</p> <p><strong>Compensation and Benefits</strong></p> <p>The base salary range for this role is <strong>$100,000-$110,000</strong></p> <p>Where you land within the range will reflect your skills, experience, and location, while keeping team parity in mind and leaving room for future growth.</p> <p>&nbsp;</p> <p><strong>Benefits:</strong></p> <p>Impiricus focuses on taking care of our teammates’ professional and personal growth and well-being.</p> <p><span class="c-emoji c-emoji__medium c-emoji--inline" data-qa="emoji" data-sk="tooltip_parent"><img style="max-width: 100%;" src="https://a.slack-edge.com/production-standard-emoji-assets/14.0/apple-medium/2728.png" alt=":sparkles:" aria-label="sparkles emoji" data-stringify-type="emoji" data-stringify-emoji=":sparkles:"></span>&nbsp;<strong data-stringify-type="bold">Healthcare</strong>: Medical, dental, and vision coverage for you and your dependents + on-demand healthcare concierge<br><span class="c-emoji c-emoji__medium c-emoji--inline" data-qa="emoji" data-sk="tooltip_parent"><img style="max-width: 100%;" src="https://a.slack-edge.com/production-standard-emoji-assets/14.0/apple-medium/1f4b8.png" alt=":money_with_wings:" aria-label="money with wings emoji" data-stringify-type="emoji" data-stringify-emoji=":money_with_wings:"></span>&nbsp;<strong data-stringify-type="bold">HSA, FSA &amp; DCFSA</strong>: Pre-tax savings options for healthcare and dependent care, with monthly employer contributions to HSA (if enrolled in a high-deductible plan)<br><span class="c-emoji c-emoji__medium c-emoji--inline" data-qa="emoji" data-sk="tooltip_parent"><img style="max-width: 100%;" src="https://a.slack-edge.com/production-standard-emoji-assets/14.0/apple-medium/1f6e1-fe0f.png" alt=":shield:" aria-label="shield emoji" data-stringify-type="emoji" data-stringify-emoji=":shield:"></span>&nbsp;<strong data-stringify-type="bold">Coverage &amp; Protection</strong>: 100% paid short- and long-term disability, plus life and AD&amp;D insurance<br><span class="c-emoji c-emoji__medium c-emoji--inline" data-qa="emoji" data-sk="tooltip_parent"><img style="max-width: 100%;" src="https://a.slack-edge.com/production-standard-emoji-assets/14.0/apple-medium/1f334.png" alt=":palm_tree:" aria-label="palm tree emoji" data-stringify-type="emoji" data-stringify-emoji=":palm_tree:"></span>&nbsp;<strong data-stringify-type="bold">Flexible Time Off</strong>: Take the time you need with a flexible vacation policy — recharge your batteries your way<br><span class="c-emoji c-emoji__medium c-emoji--inline" data-qa="emoji" data-sk="tooltip_parent"><img style="max-width: 100%;" src="https://a.slack-edge.com/production-standard-emoji-assets/14.0/apple-medium/1f476.png" alt=":baby:" aria-label="baby emoji" data-stringify-type="emoji" data-stringify-emoji=":baby:"></span>&nbsp;<strong data-stringify-type="bold">Parental Leave</strong>: 12 weeks of paid leave to spend time with your newborn, adopted, or foster child (available after 6 months)<br><span class="c-emoji c-emoji__medium c-emoji--inline" data-qa="emoji" data-sk="tooltip_parent"><img style="max-width: 100%;" src="https://a.slack-edge.com/production-standard-emoji-assets/14.0/apple-medium/1f4bb.png" alt=":computer:" aria-label="computer emoji" data-stringify-type="emoji" data-stringify-emoji=":computer:"></span>&nbsp;<strong data-stringify-type="bold">Your Work, Your Way</strong>: If you’re close to an office, we encourage spending some time in-person to collaborate and connect. If not, remote is always an option.<br><span class="c-emoji c-emoji__medium c-emoji--inline" data-qa="emoji" data-sk="tooltip_parent"><img style="max-width: 100%;" src="https://a.slack-edge.com/production-standard-emoji-assets/14.0/apple-medium/1f4e6.png" alt=":package:" aria-label="package emoji" data-stringify-type="emoji" data-stringify-emoji=":package:"></span>&nbsp;<strong data-stringify-type="bold">Home Office Setup</strong>: We’ll ship you the gear you need to create a comfortable workspace at home.<br><span class="c-emoji c-emoji__medium c-emoji--inline" data-qa="emoji" data-sk="tooltip_parent"><img style="max-width: 100%;" src="https://a.slack-edge.com/production-standard-emoji-assets/14.0/apple-medium/1f4c8.png" alt=":chart_with_upwards_trend:" aria-label="chart with upwards trend emoji" data-stringify-type="emoji" data-stringify-emoji=":chart_with_upwards_trend:"></span>&nbsp;<strong data-stringify-type="bold">401(k)</strong>: Save for your future with tax advantages (and company match!)</p> <p>&nbsp;</p> <p><em>Impiricus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</em></p>