Technical Account Manager

• Act as the customer advocate within the Cloud XDR Team 
  
  
• Own the operational relationships with the customers 
  
  
• Assist the operational teams in fixing issues that arise during the operation of services 
  
  
• Identify and implement, with the assistance of engineers and architects, technical enhancements to the services that drive value for our customers 
  
  
• Act as the SME to customers to improve the quality of service they are receiving and maintain a roadmap for those customers 
  
  
• Assist with the onboarding of new customers, building an understanding of customers business risks 
  
  
• Work with the onboarding consultants to build Threat Models of customers and maintain them during live service 
  
  

• Excellent interpersonal and communication skills 
  
  
• Good understanding of basic cyber security principles 
  
  
• Experiencing with working in/around Security Operation Centres 
  
  
• Experience of using and/or managing SIEM/EDR/SOAR platforms 
  
  
• Ability to work, and manage time and tasks independently 
  
  

• Direct experience of Microsoft Sentinel and its ecosystem 
  
  
• Good understanding of cloud platforms, particularly Azure 
  
  
• Basic ability to script in languages such as Python, PowerShell, Bash etc 
  
  

• Focusing on Clients and Customers.  
  
  
• Working as One NCC. 
  
  
• Always Learning. 
  
  
• Being Inclusive and Respectful.  
  
  
• Delivering Brilliantly.  
  
  

• Transportation and rice allowances 
  
  
• Night differential, overtime pay and holiday pay 
  
  
• 13th‑month pay and performance‑based bonus plan 
  
  
• Day‑1 HMO healthcare coverage for you and dependents 
  
  
• Outpatient medicine reimbursement 
  
  
• Group life insurance, accidental death & disability cover 
  
  
• Employee Assistance Program (EAP) with 24/7 confidential counselling 
  
  
• Generous vacation and sick leave, available from Day 1 
  
  
• Special Time Off: Take time off for those big moments in life, like getting married/civil ceremony, becoming a grandparent, and welcoming home a new pet. 
  
  
• Company share plan & Sharesave scheme allowing discounted share purchase through monthly savings 
  
  

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