Technical Account Manager

About Nue.io

What You’ll Do:

Responsibilities:

• Build trust and strategic relationships with key customer decision makers and influencers.
• Act as a technical advisor for customers, ensuring their success with the Nue platform.
• Gain deep understanding of customers’ business needs and strategically guide them to solutions leveraging Nue’s products.
• Conduct regular check-ins, support QBRs, and technical deep dives to align solutions with customer goals.
• Understand customer architecture, use cases, and integrations to provide tailored recommendations.
• Guide customers on best practices, scalability, and optimization of our platform.
• Own high-priority escalations, coordinating with engineering and support teams.
• Assist with technical onboarding, ensuring customers configure and adopt the platform successfully. 

What You’ll Bring:

• 5+ years of experience in the Quote-to-Cash domain, supporting subscription, usage-based, or hybrid billing models.
• 5+ years of experience in a Technical Account Manager, Solutions Engineer, Support Engineer, or similar customer-facing technical role within a SaaS company.
• Strong technical foundation, including APIs, integrations, cloud platforms, and modern web technologies.
• Hands-on experience with CRM, ERP, billing, payments, or revenue platforms, such as Salesforce, NetSuite, Stripe, Zuora, or similar systems.
• Proven ability to troubleshoot complex, cross-system issues, identify root causes, and drive resolution across internal and external stakeholders.
• Excellent communication skills, with the ability to clearly explain technical concepts to both technical and non-technical audiences.
• Highly organized with a hands-on, roll-up-your-sleeves mindset; comfortable owning issues end to end and collaborating across teams.
• Calm, positive, and effective under pressure, especially when managing escalations or high-impact customer issues.
• Strong curiosity and desire to continuously learn new technologies, processes, and product capabilities.
• Ability to manage multiple customer accounts simultaneously, prioritize effectively, and balance reactive and proactive work.
• Comfortable working in a fast-paced, startup environment where processes are evolving and ownership is expected.

What We Offer:

• Competitive compensation and benefits that reward your talent and impact.
• Comprehensive health, vision, dental, and life insurance 
• A front-row seat in the Silicon Valley tech ecosystem, where you’ll work on cutting-edge challenges shaping the future of SaaS, finance, and payments.
• The opportunity to build truly groundbreaking products — your work won’t just support the business; it will influence how companies around the world monetize and grow.
• A high-energy, collaborative culture where smart, supportive teammates push each other to learn fast, think boldly, and do the best work of their careers.
• Room to grow, lead, and make your mark in a fast-scaling company that values creativity, ownership, and ambition.