Technical Account Manager (Canada - Remote)

<div class="content-intro"><p>&nbsp;</p> <div class="p-rich_text_section">At Varicent, we’re not just transforming the Sales Performance Management (SPM) market—we’re redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. Varicent stands at the forefront of innovation, celebrated as a market leader in the&nbsp;<em data-stringify-type="italic">2025 Forrester Wave Report for SPM</em>,&nbsp;<em data-stringify-type="italic">2023 Ventana Research Revenue Performance Management (RPM) Value Index</em>,&nbsp;<em data-stringify-type="italic">Gartner Peer Insights</em>,&nbsp;<em data-stringify-type="italic">2024 Gartner SPM Market Guide</em>, and&nbsp;<em data-stringify-type="italic">G2.&nbsp;</em>Our solutions are trusted by a diverse range of global industry leaders like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker and hundreds more. Here’s why you’ll thrive at Varicent:</div> <ul class="p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested" data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0"> <li data-stringify-indent="0" data-stringify-border="0"><strong data-stringify-type="bold">Innovate with Purpose: Build impactful solutions for customers worldwide.</strong></li> <li data-stringify-indent="0" data-stringify-border="0"><strong data-stringify-type="bold">Join Excellence: Work in a diverse, collaborative, and innovative team.</strong></li> <li data-stringify-indent="0" data-stringify-border="0"><strong data-stringify-type="bold">Shape the Future: Lead in redefining revenue optimization.</strong></li> <li data-stringify-indent="0" data-stringify-border="0"><strong data-stringify-type="bold">Grow Together: Unlock your potential in a supportive environment.</strong></li> </ul> <div class="p-rich_text_section">Join us at Varicent—where your talent and ambition meet limitless opportunities for success!</div></div><p><span data-contrast="auto">Varicent’s Customer Success team is actively seeking a Technical Account Manager with&nbsp;an analytic mindset and a keen focus on data. The dedicated TAM will partner with a&nbsp;portfolio of customers to achieve long-term goals, while developing strong relationships, and adapting to our evolving product offerings. The successful candidate will coach and enable their client contacts on technical needs, new feature adoption, encourage model optimization, and&nbsp;facilitate&nbsp;the extension of the existing VIP agreement. This role was created to support&nbsp;client’s&nbsp;varying and unique technical needs during every stage of their software lifecycle journey.</span><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-ccp-props="{}">&nbsp;</span></p> <p><strong><span data-contrast="auto">What you will do:</span></strong><span data-ccp-props="{}">&nbsp;</span></p> <ul> <li><strong><span data-contrast="auto">Assume the role of expert and specialist, trusted with the responsibility of managing and nurturing your designated client portfolio.</span></strong><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Review impact of new features and fixes and assess those against customers organizational needs</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Assist&nbsp;in configuring Varicent specific solutions based on customer requirements as requested</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Generate and communicate monthly performance and support metric reports</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Analyze usage data and metrics to&nbsp;identify&nbsp;remedial actions&nbsp;required</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Help implement remedial actions for proactive maintenance</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Support other team members by troubleshooting errors, bugs &amp; technical hurdles and advising on best practice for optimizations - upskilling the team in the process</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Take initiative in&nbsp;identifying&nbsp;growth opportunities</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Collaborate with our team to achieve sustainable project and product growth</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Participate in Success Planning Workshops to drive Customer Success initiatives through&nbsp;Customer Success Planning</span><span data-ccp-props="{}">&nbsp;</span></li> <li><strong><span data-contrast="auto">Work with internal stake holders to review change management process and propose future state where possible</span></strong><span data-ccp-props="{}">&nbsp;</span></li> </ul> <p>&nbsp;</p> <p><strong><span data-contrast="auto">What you will bring:</span></strong><span data-ccp-props="{}">&nbsp;</span></p> <ul> <li><span data-contrast="auto">At least 7 years of experience in IT Consulting, Enterprise Software Implementation</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Bachelor’s Degree or higher in a technical field or a related business discipline</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Prior experience with Query Based Languages and Relational Databases</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Technical data skills including strong experience with SQL, data manipulation, Microsoft Excel</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Time management: organize work schedules ensuring deadlines are always met</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Strong business communication skills</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Experience in gathering and interpreting requirements and matching those with product capabilities</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Ability to empathize with customers and understand their needs at every stage of the software lifecycle</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Initiative and ability to work with minor oversight</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Ability to adapt to evolving and changing processes</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Prior&nbsp;hands on&nbsp;experience of Varicent software products (Administering, implementing, and/or supporting)</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">SPM Software experience</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <p>&nbsp;</p> <p><strong><span data-contrast="auto">Success Outcomes</span></strong><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-contrast="auto">1-3 Months:</span><span data-ccp-props="{}">&nbsp;</span></p> <ul> <li><span data-contrast="auto">Candidates&nbsp;should be familiar with company culture, policies, and internal systems.</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Training and onboarding should be complete.&nbsp;Candidates&nbsp;will learn the various sources to&nbsp;obtain information. Begin client and CSM introductions. Participation in team meetings and events.</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <p><strong><span data-contrast="auto">4-6 Months:</span></strong><span data-ccp-props="{&quot;335559685&quot;:0}">&nbsp;</span></p> <ul> <li><span data-contrast="auto">Candidates&nbsp;should be able to manage their clients&nbsp;fairly independently&nbsp;and adhere to the VIP program.&nbsp;Candidates&nbsp;will begin to prioritize their own work and&nbsp;demonstrate&nbsp;problem resolution, personal growth, and adaptability.</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <p><span data-ccp-props="{&quot;335559685&quot;:0}">&nbsp;</span></p> <p><strong><span data-contrast="auto">7 Months &amp; beyond:</span></strong><span data-ccp-props="{&quot;335559685&quot;:0}">&nbsp;</span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Candidate will be given a full client portfolio. After 12 months should be able to perform all duties of a TAM, including performing a complete Annual Health Check</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p><em>The expected base salary range for this role is $92,300.00 - $<span data-olk-copy-source="MessageBody">121,000 </span>CAD and individuals may be eligible to participate in our variable compensation program.</em></p> <p><em>*Final compensation may vary based on experience, skills, designations, and market conditions.</em></p> <p><em>This posting is for existing vacancy</em></p> <p><em>This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement, not replace, human decision-making.</em></p> <p>&nbsp;</p><div class="content-conclusion"><p></p> <div>Varicent is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require accommodation at any time during the recruitment process please email accomodations@varicent.com</div> <div>&nbsp;</div> <div>Varicent is also committed to compliance with all fair employment practices regarding citizenship and immigration status. By applying for a position at Varicent and/or by using this portal, you declare and confirm that you have read and agree to our<a class="postings-link" href="https://www.varicent.com/recruitment-portal-privacy-notice">&nbsp;Job Applicant Privacy Notice</a>&nbsp;and that the information provided by you as part of your application is true and complete and includes no misrepresentation or material omission of fact</div> <p></p></div>