Technical Account Manager – Cloud

<div class="content-intro"><p><strong>Recruitment Fraud Alert</strong></p> <p>We’ve learned that scammers are impersonating Commvault team members—including HR and leadership—via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number. &nbsp;</p> <p><strong>What to know:</strong></p> <ul> <li>Commvault does&nbsp;<em>not</em>&nbsp;conduct interviews by email or text.</li> <li>We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day.</li> </ul> <p>If you suspect a recruiting scam, please contact us at <u><a href="mailto:wwrecruitingteam@commvault.com">wwrecruitingteam@commvault.com</a>&nbsp;</u></p> <p>&nbsp;</p> <p><strong>About Commvault</strong>&nbsp;</p> <p>Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.&nbsp;</p></div><div> <p><strong>The Opportunity:</strong></p> <p>We are seeking a customer-focused <strong>Technical&nbsp;Account&nbsp;Manager (TAM)</strong>&nbsp;to drive adoption, value realization, and long-term&nbsp;success&nbsp;for enterprise customers&nbsp;leveraging&nbsp;our cloud data protection platform.&nbsp;</p> </div> <div> <p>The TAM acts as a&nbsp;<strong>primary technical advisor and strategic partner</strong>, ensuring customers achieve their desired outcomes across backup, disaster recovery, security, and compliance in multi-cloud environments (AWS, Azure, GCP).&nbsp;</p> </div> <div> <p>This role goes beyond reactive support by combining&nbsp;<strong>technical expertise, customer engagement, and proactive risk management</strong> to improve platform usage, retention, and expansion.&nbsp;</p> </div> <div> <p><strong>Who you are?</strong></p> </div> <div> <ul> <li> <p>Serve as the&nbsp;<strong>designated technical point of contact</strong>&nbsp;for assigned Enterprise and Premier customers.&nbsp;</p> </li> </ul> </div> <div> <ul> <li> <p>Build deep, trusted relationships with customer stakeholders (engineering, operations, security, and leadership).&nbsp;</p> </li> </ul> </div> <div> <ul> <li> <p>Understand customer business goals and align platform capabilities to drive measurable outcomes.&nbsp;</p> </li> </ul> </div> <div> <ul> <li> <p>Drive&nbsp;<strong>onboarding, adoption, and ongoing optimization</strong>&nbsp;of backup and disaster recovery solutions.&nbsp;</p> </li> </ul> </div> <div> <ul> <li> <p>Conduct&nbsp;<strong>regular health checks, service reviews, and success planning sessions</strong>.&nbsp;</p> </li> </ul> </div> <div> <ul> <li> <p>Identify&nbsp;opportunities to improve&nbsp;<strong>coverage, performance, cost efficiency, and&nbsp;resilience&nbsp;posture</strong>.&nbsp;</p> </li> </ul> </div> <div> <ul> <li> <p>Track and report on customer success metrics (usage, SLA adherence, risk posture).&nbsp;</p> </li> </ul> </div> <div> <ul> <li> <p>Act as a&nbsp;<strong>subject matter expert</strong>&nbsp;in cloud backup, disaster recovery, and cyber resilience.&nbsp;</p> </li> </ul> </div> <div> <ul> <li> <p>Own&nbsp;<strong>critical customer escalations</strong>, ensuring timely communication and resolution.&nbsp;</p> </li> </ul> </div> <div> <ul> <li> <p>Coordinate with Support, Engineering, and Product teams to drive issues to closure.&nbsp;</p> </li> </ul> </div> <div> <ul> <li> <p>Lead or&nbsp;participate&nbsp;in&nbsp;<strong>post-incident reviews (RCA)</strong>&nbsp;and ensure preventive actions are implemented.&nbsp;</p> </li> </ul> </div> <div> <ul> <li> <p>Advocate for customers by providing structured feedback to Product and Engineering teams.&nbsp;</p> </li> </ul> </div> <div> <ul> <li> <p>Develop reusable assets (playbooks, guides, automation recommendations).&nbsp;</p> </li> </ul> </div> <div> <ul> <li> <p>Help customers improve operational maturity through&nbsp;<strong>automation and self-service</strong>.&nbsp;</p> </li> </ul> </div> <div> <p>&nbsp;</p> </div> <div> <p><strong>What you'll be doing...,</strong></p> </div> <div> <ul> <li> <p>5+ years of experience in&nbsp;<strong>cloud, data protection, or customer-facing technical roles</strong>&nbsp;(e.g., Support, TAM, Solutions Engineer).&nbsp;</p> </li> </ul> </div> <div> <ul> <li> <p>Strong expertise in:&nbsp;&nbsp;</p> </li> </ul> </div> <div> <ul> <li> <p>AWS, Azure, or GCP (IAM, compute, storage, networking)&nbsp;</p> </li> </ul> </div> <div> <ul> <li> <p>Backup and Disaster Recovery concepts&nbsp;</p> </li> </ul> </div> <div> <ul> <li> <p>Experience managing&nbsp;<strong>enterprise customers or strategic accounts</strong>.&nbsp;</p> </li> </ul> </div> <div> <ul> <li> <p>Proven ability to&nbsp;<strong>translate technical capabilities into business value</strong>.&nbsp;</p> </li> </ul> </div> <div> <ul> <li> <p>Strong communication and stakeholder management skills.&nbsp;</p> </li> </ul> </div> <div> <ul> <li> <p>Experience in&nbsp;<strong>incident management and escalation handling</strong>.&nbsp;</p> </li> </ul> </div> <div> <p><strong>Preferred Qualifications</strong>&nbsp;</p> </div> <div> <ul> <li> <p>Experience in&nbsp;<strong>Technical Account Management (TAM), Customer Success, or Professional Services</strong>.&nbsp;</p> </li> </ul> </div> <div> <ul> <li> <p>Familiarity with&nbsp;<strong>data protection platforms (e.g.,&nbsp;Clumio, Commvault)</strong>.&nbsp;</p> </li> </ul> </div> <div> <ul> <li> <p>Knowledge of:&nbsp;&nbsp;</p> </li> </ul> </div> <div> <ul> <li> <p>Security &amp; compliance (e.g., ransomware protection, data governance)&nbsp;</p> </li> </ul> </div> <div> <ul> <li> <p>Infrastructure as Code (Terraform)&nbsp;</p> </li> </ul> </div> <div> <ul> <li> <p>Automation/scripting (Python, APIs)&nbsp;</p> </li> </ul> </div> <div> <ul> <li> <p>Cloud certifications (AWS/GCP/Azure – Associate or Professional).&nbsp;</p> </li> </ul> <p>&nbsp;</p> <p lang="en-US" style="margin: 0in; margin-left: .375in; font-family: Calibri; font-size: 11.0pt;">#LI-MR1</p> <p lang="en-US" style="margin: 0in; margin-left: .375in; font-family: Calibri; font-size: 11.0pt;">#LI-Hybrid</p> <p>&nbsp;</p> </div><div class="content-conclusion"><div class="jd-info au-target" data-ph-at-id="jobdescription-text" data-ph-id="ph-page-element-page5-4e8TMw"> <p>Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.</p> <p>Commvault’s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email <a href="mailto:accommodations@commvault.com" target="_blank"><span class="WHY2">accommodations@commvault.com</span></a>&nbsp;For any inquiries not related to an accommodation please reach out to&nbsp;<a href="mailto:wwrecruitingteam@commvault.com" target="_blank"><span class="WHY2">wwrecruitingteam@commvault.com</span></a>.</p> <p>&nbsp;</p> <p><a href="https://www.commvault.com/privacy-policy">Commvault's Privacy Policy </a></p> </div> <p>&nbsp;</p></div>