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Technical Account Manager, DSP Operations
Index Exchange
New YorkHybrid1mo ago
- Employment
- Full-time
About the role
- Day-to-Day Technical support for DSPs:
- Oversee the complete lifecycle of DSP partnerships in NA from onboarding to integration.
- Provide day-to-day technical support, troubleshooting issues, and assisting account managers with strategic planning.
- Act as the main point of contact for technical support, resolving issues, and escalating problems when necessary.
- Participate and join POD meetings daily, weekly, as required.
- Daily monitoring of Key KPIs and integration health metrics.
- Collaborate internally and externally to complete tasks for DSP Partners:
- Build and maintain relationships with stakeholders, both internally and externally.
- Collaborate with commercial counterparts and engage in tickets and threads as required to complete tasks.
- Track tasks and initiatives in collaboration with internal and external teams
- Support Strategic Planning and Proactively identify opportunities for growth:
- Contribute to strategic projects and initiatives with commercial stakeholders, offering insights into larger opportunities for the region.
- Identify ways to improve performance and efficiency, using data-driven analysis for DSPs partners.
- Understanding the main objectives for our partners and how tasks we are executing for them contribute to growing our SOV
- Use Data Analysis to identify insights and resolve problems:
- Use internal BI tools to gain an in-depth understanding of performance related issues, and opportunities to increase revenue
- Regularly review integration health and monitor DSP KPIS, flagging issues and resolving problems with partners proactively.
- Gain in-depth product expertise to participate in technical conversations:
- Serve as a consultant to strategic DSP partnerships, helping them understand product offerings and achieve business objectives.
- Develop a deep understanding of Index’s product offerings and exchange functions for both DSPs.
- Participate in and support experiments, product releases, and the development of new features on the exchange.
- Complete daily, monthly, and quarterly Operational Tasks:
- Perform required operational tasks for the region and globally as required.
- Ensure proper maintenance and documentation of partners' unique setups and existing problems/issues.
- Act as an Escalation POC:
- Act as an escalation POC for issues impacting NA DSPs, routing problems to the correct teams or resolving them independently.
- Act as an escalation point for issues occurring in APAC/EMEA outside of international working hours
- Project Management and Goal Execution:
- Support the execution and development of team goals and strategic initiatives through project management and creating presentation decks.
- 3-4+ years of experience in Solutions Consulting, Technical Account management, or similar role in the programmatic space, focusing on DSPs, SSPs or publishers.
- Strong leadership skills with a successful track record of managing projects with multiple stakeholders.
- Creative thinker with the ability to bring innovative solutions to a technical environment.
- Team player with a positive outlook, contributing to a growing organization.
- Proven ability to work in a high-growth, fast-paced environment with limited processes.
- Highly motivated self-starter with a proactive and success-driven personality.
- Exceptional analytical and consulting skills with experience in SQL
- Strong verbal and written communication skills.
- Extensive knowledge of programmatic advertising (SSPs, DSPs, RTB, publisher and servers, video players, OTT), web and mobile development (HTTP, HTML, CSS, JavaScript, JSON, APIs), and big data/data science
- Comprehensive health, dental, and vision plans for you and your dependents
- Paid time off, health days, and personal obligation days plus flexible work schedules
- Competitive retirement matching plans
- Equity packages
- Generous parental leave available to birthing, non-birthing, and adoptive parents
- Annual well-being allowance plus fitness discounts and group wellness activities
- Employee assistance program
- Mental health first aid program that provides an in-the-moment point of contact and reassurance
- One day of volunteer time off per year and a donation-matching program
- Monthly town halls and regular community-led team events
- Multiple resources and programming to support continuous learning
- A workplace that supports a diverse, equitable, and inclusive environment – learn more here
Perks & benefits
- Vision Insurance
- Paid Time Off
- Pension Matching
- Equity Compensation
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