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Technical Account Manager, DSP Operations
Index Exchange
LondonHybrid3mo ago
- Employment
- Full-time
About the role
- Oversee the complete lifecycle of DSP partnerships in EMEA from onboarding to integration.
- Provide day-to-day technical support, troubleshooting issues, and assisting account managers with strategic planning.
- Act as the main point of contact for technical support, resolving issues, and escalating problems when necessary.
- Build and maintain relationships with partners, both internally and externally.
- Collaborate with commercial counterparts and engage in tickets and threads as required to complete tasks.
- Contribute to strategic projects and initiatives with commercial stakeholders, offering insights into larger opportunities for the region.
- Identify ways to improve performance and efficiency, using data-driven analysis for DSPs.
- Use of BI tools to gain an in-depth understanding of data, tables, metrics, KPIs, and raw logs.
- Regularly review integration health and monitor DSP performance within EMEA, flagging issues and resolving problems with partners.
- Serve as a consultant to strategic EMEA DSP partnerships, helping them understand product offerings and achieve business objectives.
- Develop a deep understanding of Index’s product offerings and exchange functions for both DSPs and publishers.
- Participate in experiments, product releases, and the development of new features on the exchange.
- Perform required operational tasks for the region and globally as required.
- Ensure proper maintenance and documentation of partners' unique setups and existing problems/issues.
- Daily monitoring of Key KPIs and integration health metrics.
- Travel regionally to connect with team members and clients when required.
- Can provide cross-functional support and translation assistance internally and externally to overcome language barriers within the business.
- Act as an escalation point for all issues in EMEA, routing problems to the correct teams or resolving them independently.
- Act as an escalation point for issues occurring in NA/EMEA outside of NA/EMEA working hours.
- Support the execution and development of team goals and strategic initiatives through project management and creating presentation decks.
- 4-5 years of experience in Solutions Consulting, Technical Account manager, or similar role in the programmatic space, focusing on SSPs and publishers.
- Bachelor’s degree in a related field.
- Strong leadership skills with a successful track record of managing projects with multiple stakeholders.
- Creative thinker with the ability to bring innovative solutions to a technical environment.
- Team player with a positive outlook, contributing to a growing organization.
- Proven ability to work in a high growth, fast paced environment with limited processes.
- Highly motivated self-starter with a proactive and success driven
- Exceptional analytical and consulting skills with experience in SQL
- Strong verbal and written communication skills.
- Extensive knowledge of programmatic advertising (SSPs, DSPs, RTB, publisher and servers, video players, OTT), web and mobile development (HTTP, HTML, CSS, JavaScript, JSON, APIs), and big data/data science is a plus.
- Comprehensive health, dental, and vision plans for you and your dependents
- Paid time off, health days, and personal obligation days plus flexible work schedules
- Competitive retirement matching plans
- Equity packages
- Generous parental leave available to birthing, non-birthing, and adoptive parents
- Annual well-being allowance plus fitness discounts and group wellness activities
- Employee assistance program
- Mental health first aid program that provides an in-the-moment point of contact and reassurance
- One day of volunteer time off per year and a donation-matching program
- Monthly town halls and regular community-led team events
- Multiple resources and programming to support continuous learning
- A workplace that supports a diverse, equitable, and inclusive environment – learn more here
Perks & benefits
- Vision Insurance
- Paid Time Off
- Pension Matching
- Equity Compensation
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