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Technical Architect - AI
Encora
USA3w ago
About the role
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<p style="margin: 0in; font-family: Calibri; font-size: 18.0pt;"><span style="font-weight: bold;">Job Description</span></p>
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<p style="margin: 0in; font-family: Calibri; font-size: 16.0pt;"><span style="font-weight: bold;">Platform Architecture and Governance</span></p>
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<li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">Design the enterprise AI platform architecture spanning the LLM API gateway, GPU and compute allocation pools, sandbox provisioning, model registry, and security gate automation </span></li>
<li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">Define infrastructure standards, API gateway patterns, and reference architectures consumed by all AI delivery towers and partner integrations </span></li>
<li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">Establish guardrails for token metering, rate limiting, audit logging, DLP validation, SAST, DAST, dependency scanning, and model card review embedded in CI/CD </span></li>
<li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">Review security posture across all AI workloads with mapping to NIST AI RMF, AWS Well-Architected (including the Machine Learning Lens), and applicable enterprise compliance baselines </span></li>
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<p style="margin: 0in; font-family: Calibri; font-size: 16.0pt;"><span style="font-weight: bold;">Agentic AI and LLM Engineering</span></p>
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<li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">Architect multi-agent systems using LangGraph, LangChain, and Model Context Protocol (MCP) for complex workflow orchestration, planning, and tool use </span></li>
<li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">Define patterns for ReAct, Chain-of-Thought, Tree-of-Thoughts, and agent-to-agent coordination across enterprise and customer-facing use cases </span></li>
<li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">Design and optimize Retrieval-Augmented Generation (RAG) systems, embedding strategies, and semantic search across structured and unstructured enterprise data </span></li>
<li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">Establish MLOps and AgentOps practices for deployment, evaluation, observability, and continuous improvement of agents and models in production </span></li>
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<p style="margin: 0in; font-family: Calibri; font-size: 16.0pt;"><span style="font-weight: bold;">AWS-Native Implementation</span></p>
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<li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">Architect solutions on Amazon Bedrock, Amazon SageMaker, Amazon Q, Bedrock Agents, and Bedrock Knowledge Bases </span></li>
<li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">Define infrastructure patterns using Amazon EKS, AWS Lambda, ECS Fargate, API Gateway, EventBridge, SNS/SQS, Kinesis, S3, DynamoDB, Aurora, Redshift, Athena, OpenSearch, and Kendra </span></li>
<li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">Establish CloudFormation and AWS CDK templates and Terraform modules for isolated VPC sandboxes provisioned per project and per third-party partner </span></li>
<li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">Implement observability and FinOps using CloudWatch, AWS Cost Explorer, AWS Budgets, and chargeback reporting by team, project, and model </span></li>
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<p style="margin: 0in; font-family: Calibri; font-size: 16.0pt;"><span style="font-weight: bold;">Salesforce and SaaS AI Integration</span></p>
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<li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">Define integration architecture with Salesforce Agentforce, Einstein, Data Cloud, and Service Cloud, including Apex, Flow, and Platform Event integration patterns with AWS-hosted agents and APIs </span></li>
<li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">Establish governance over enterprise SaaS AI licenses, including usage tracking, renewal governance, and redundancy elimination across business units </span></li>
<li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">Architect cross-system identity, authorization, and data exchange patterns spanning Salesforce, AWS, and partner endpoints </span></li>
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<p style="margin: 0in; font-family: Calibri; font-size: 16.0pt;"><span style="font-weight: bold;">Stakeholder and Delivery Leadership</span></p>
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<li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">Partner with AIDO leadership, delivery tower leads, security, compliance, procurement, and program management to ensure platform adoption and consistent operating standards </span></li>
<li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">Produce enterprise-grade architecture artifacts, decision records, and operating model documentation suitable </span></li>
<li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">Mentor engineers across delivery towers and partner teams; lead architecture reviews and technical due diligence on partner-built systems </span></li>
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<p style="margin: 0in; font-family: Calibri; font-size: 18.0pt;"><span style="font-weight: bold;">Required Skills </span></p>
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<p style="margin: 0in; font-family: Calibri; font-size: 18.0pt;"><span style="font-weight: bold;">Core AI Frameworks</span></p>
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<li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">Expert proficiency with LangGraph, LangChain, and agent orchestration frameworks </span></li>
<li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">Deep experience with Amazon Bedrock, SageMaker, and Amazon Q, including Bedrock Agents and Knowledge Bases </span></li>
<li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">Hands-on experience with Model Context Protocol (MCP), function calling, tool use, and structured output patterns </span></li>
<li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">Strong command of prompt engineering, evaluation harnesses, fine-tuning, and model optimization </span></li>
<li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">Working knowledge of transformer architectures, attention mechanisms, and multi-modal systems </span></li>
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<p style="margin: 0in; font-family: Calibri; font-size: 16.0pt;"><span style="font-weight: bold;">Machine Learning</span></p>
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<li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">Classical ML (regression, tree-based ensembles, gradient boosting, clustering) and deep learning (CNNs, RNNs, transformers) across supervised, unsupervised, and reinforcement paradigms; feature engineering, hyperparameter optimization, cross-validation, drift detection, and model evaluation </span></li>
<li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">End-to-end ML lifecycle on SageMaker spanning data preparation, training, deployment, monitoring, and retraining </span></li>
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<p style="margin: 0in; font-family: Calibri; font-size: 16.0pt;"><span style="font-weight: bold;">AWS Platform</span></p>
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<li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">SageMaker (Studio, Pipelines, Model Registry, Inference), Bedrock, EKS, Lambda, ECS Fargate, API Gateway, Step Functions </span></li>
<li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">S3, DynamoDB, Aurora, Redshift, Athena, OpenSearch, Kendra </span></li>
<li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">EventBridge, SNS/SQS, Kinesis, MSK </span></li>
<li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">CloudWatch, X-Ray, CloudTrail, AWS Config, GuardDuty, Macie, Security Hub </span></li>
<li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">IAM, KMS, PrivateLink, VPC design, and AWS Organizations governance </span></li>
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<p style="margin: 0in; font-family: Calibri; font-size: 16.0pt;"><span style="font-weight: bold;">Salesforce and Enterprise SaaS</span></p>
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<li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">Salesforce Agentforce, Einstein, Data Cloud, Service Cloud, and Sales Cloud integration patterns </span></li>
<li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">Apex, Flow, Platform Events, and REST/Bulk API integration with external AI services </span></li>
<li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">Familiarity with enterprise identity providers, SSO, OAuth, and SCIM provisioning across SaaS estates </span></li>
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<p style="margin: 0in; font-family: Calibri; font-size: 16.0pt;"><span style="font-weight: bold;">Programming and Development</span></p>
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<li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">Advanced Python with deep FastAPI experience for scalable, async API development </span></li>
<li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">Java proficiency sufficient to integrate with existing enterprise backend services </span></li>
<li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">Strong CI/CD background using AWS CodePipeline, CodeBuild, GitHub Actions, and Infrastructure as Code via Terraform and AWS CDK </span></li>
<li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">Containerization with Docker and orchestration with Kubernetes (EKS) </span></li>
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<p style="margin: 0in; font-family: Calibri; font-size: 16.0pt;"><span style="font-weight: bold;">Data and Vector Systems</span></p>
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<li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">Vector store architectures using OpenSearch, Bedrock Knowledge Bases, Pinecone, Weaviate, or Chroma </span></li>
<li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">Embedding model selection, hybrid search, and reranking strategies </span></li>
<li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">Graph database experience (Amazon Neptune, Neo4j) for knowledge representation </span></li>
<li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">Data ingestion, masking, synthetic data generation, and DLP validation pipelines </span></li>
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<p style="margin: 0in; font-family: Calibri; font-size: 18.0pt;"><span style="font-weight: bold;">Ideal Years Of Experience</span></p>
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<li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">20+ years in software engineering with 5+ years focused on AI/ML systems </span></li>
<li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">3+ years hands-on experience architecting and shipping production LLM and agentic AI applications </span></li>
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<p style="margin: 0in; font-family: Calibri; font-size: 18.0pt;"><span style="font-weight: bold;">Education</span></p>
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<li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">Bachelor's or Master's degree in Computer Science, AI/ML, or a related technical field </span></li>
<li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">AWS Certified Solutions Architect Professional or AWS Certified Machine Learning Specialty preferred </span></li>
<li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">Salesforce Certified AI Associate, AI Specialist, or Application Architect credentials is a plus </span></li>
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<p style="margin: 0in; font-family: Calibri; font-size: 18.0pt;"><span style="font-weight: bold;">Additional Requirements</span></p>
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<li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">Demonstrated success leading enterprise-scale AI platform builds with measurable business outcomes </span></li>
<li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">Track record architecting scalable cloud-native systems on AWS in regulated or large-enterprise environments </span></li>
<li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">Experience leading technical teams, mentoring engineers, and engaging executive stakeholders</span></li>
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