Technical Consultant II

<div class="content-intro"><h1><span style="font-family: helvetica, arial, sans-serif;"><strong>About Workato</strong></span></h1> <p>Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise MCP and trusted by 50% of the Fortune 500, Workato’s cloud-native architecture connects every application, data source, and process to power real-time orchestration at scale. With enterprise-grade security and continuous innovation at its core, Workato provides the trusted foundation for organizations to automate with confidence and operationalize AI across the business. To learn more, visit <span><a href="http://www.workato.com" target="_blank">www.workato.com</a></span></p> <h1><strong>Why join us?</strong></h1> <p><span style="font-weight: 400;">Ultimately, Workato believes in fostering a </span><strong>flexible, trust-oriented culture that empowers everyone to take full ownership of their roles</strong><span style="font-weight: 400;">. We are driven by </span><strong>innovation </strong><span style="font-weight: 400;">and looking for</span><strong> team players </strong><span style="font-weight: 400;">who want to actively build our company.&nbsp;</span></p> <p><span style="font-weight: 400;">But, we also believe in </span><strong>balancing productivity with self-care</strong><span style="font-weight: 400;">. That’s why we offer all of our employees a vibrant and dynamic work environment </span><a href="http://www.workato.com/careers"><span style="font-weight: 400;">along with a multitude of benefits</span></a><span style="font-weight: 400;"> they can enjoy inside and outside of their work lives.&nbsp;</span></p> <p><span style="font-weight: 400;">If this sounds right up your alley, please submit an application. We look forward to getting to know you!</span></p> <p><span style="font-weight: 400;">Also, feel free to check out why:</span></p> <ul> <li style="font-weight: 400;"> <p><a href="https://www.businessinsider.com/47-enterprise-startups-to-bet-your-career-on-in-2020-2019-12"><span style="font-weight: 400;">Business Insider</span></a><span style="font-weight: 400;"> named us an “enterprise startup to bet your career on”</span></p> </li> <li style="font-weight: 400;"> <p><a href="https://www.forbes.com/cloud100/#a57477b5f941"><span style="font-weight: 400;">Forbes’ Cloud 100</span></a><span style="font-weight: 400;"> recognized us as one of the top 100 private cloud companies in the world</span></p> </li> <li style="font-weight: 400;"> <p><a href="https://www2.deloitte.com/us/en/pages/technology-media-and-telecommunications/articles/fast500-winners.html"><span style="font-weight: 400;">Deloitte Tech Fast 500</span></a><span style="font-weight: 400;"> ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America</span></p> </li> <li> <p><a href="https://qz.com/work/2053446/the-best-companies-for-working-from-home/"><span style="font-weight: 400;">Quartz</span></a><span style="font-weight: 400;"> ranked us the #1 best company for remote workers</span></p> </li> </ul></div><h1><strong>Responsibilities</strong></h1> <ul> <li>Onboard new customers onto Workato by providing technical consulting, guidance and enablement that drives fast time-to-value.</li> <li>Gather integration and automation requirements and lead solution design jointly with customer business and technical stakeholders.</li> <li>Share best practices on deployment models, governance, integration design and build; partner with Product and Engineering on platform feedback.</li> <li>Act as a trusted advisor and customer advocate.</li> <li>Run post-onboarding health checks and guide customers on integration and process optimizations.</li> <li>Contribute reusable content — presentations, demos, best practices, architecture patterns and online courses — for customers and the extended team.</li> <li>Manage multiple priorities and projects simultaneously while delivering an outstanding customer service experience.</li> </ul> <h1><strong>Requirements</strong></h1> <ul> <li>5+ years of hands-on experience in solutions and implementation consulting.</li> <li>Working knowledge of integrations, system design principles and app integration industry trends.</li> <li>Working knowledge of SQL on-prem and cloud deployment models and the SDLC end-to-end.</li> <li>Experience with one iPaaS (Workato, Tray, TIBCO, Boomi, MuleSoft, WebMethods, Oracle Integration Suite).</li> <li>Ability to produce quality technical documentation.</li> <li>Plus: experience with JS frontend/backend; OEM/embedded SaaS or iFrame integration.</li> </ul> <h3>Competencies</h3> <ul> <li> <p><strong>Technical &amp; Solution Competencies</strong></p> <ul> <li><strong>Integration Development</strong><em> </em>— Independently builds multi-step integrations across enterprise apps; applies authentication, error handling, version control and reusable components; participates in CI/CD and peer code review.</li> <li><strong>Solution Architecture &amp; System Design </strong>— Performs gap analysis and designs end-to-end workflows using standard patterns (hub-and-spoke, event-driven); balances scalability, maintainability and security; documents decisions clearly.</li> <li><strong>Workato Platform &amp; Recipe Engineering </strong>— Builds conditional, error-handled recipes with role-based access and encrypted fields; uses custom connectors and HTTP modules; manages staging-to-prod lifecycle to Workato best practices.</li> </ul> </li> <li> <p><strong>Emerging Technical &amp; Domain Competencies</strong></p> <ul> <li><strong>AI Systems &amp; Enterprise Intelligence </strong>— Understands how AI models, Genies and automation layers interconnect; uses prebuilt AI connectors within governed environments; aware of AI ethics, privacy, bias and transparency.</li> <li><strong>Governance &amp; Architecture Standards</strong><em> </em>— Familiar with reference architectures and governance frameworks (e.g., GEARS); documents design decisions for traceability; understands how governance impacts project outcomes.</li> <li><strong>Customer Domain &amp; Industry Knowledge </strong>— Researches customer industry processes and terminology; uses customer vocabulary accurately; connects domain context to solution design with guidance from domain experts.</li> </ul> </li> <li> <p><strong>Consulting &amp; Behavioural Competencies</strong></p> <ul> <li><strong>Problem Solving &amp; Analytical Thinking </strong>— Applies structured logic and pattern recognition to resolve moderately complex issues; uses data and evidence to support recommendations; questions and verifies assumptions.</li> <li><strong>Priority &amp; Time Management </strong>— Manages multiple priorities with foresight; plans short workstreams independently, balances workload with contingency and aligns dependencies across small teams.</li> <li><strong>Systems Thinking</strong><em> </em>— Articulates how a change in one system or team affects others; surfaces dependencies and handoff risks; uses diagrams to explain connections when proposing solutions.</li> <li><strong>Drive &amp; Initiative </strong>— Moves work forward without reminders; coordinates to remove blockers; volunteers for stretch tasks; stays productive and reprioritises calmly under ambiguity.</li> <li><strong>Influence &amp; Voice </strong>— Speaks up to share ideas and support team initiatives; explains reasoning respectfully with examples; actively seeks feedback to improve communication.</li> <li><strong>Continuous Learning </strong>— Applies new learning to recurring delivery challenges; connects insights from multiple sources; learns from both successes and failures and shares knowledge with peers.</li> <li><strong>Trusted Advisory </strong>— Tailors recommendations to stakeholder context; explains trade-offs and assumptions; uses examples and data to support advice; adjusts based on feedback.</li> <li><strong>Active Listening &amp; Difficult Conversations </strong>— Reflects others' perspectives accurately; uses calm, neutral language under tension; addresses performance or collaboration issues directly and constructively.</li> <li><strong>Communication &amp; Presentation </strong>— Delivers clear presentations in meetings and async channels; adapts emphasis to audience; uses frameworks (problem–solution–outcome) to structure complex information.</li> </ul> </li> </ul> <p>&nbsp;</p> <p><strong>(REQ ID: 2794)</strong></p>