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About the role
<p><img style="max-width: 100%;" src="https://5039277.fs1.hubspotusercontent-na1.net/hubfs/5039277/PA-Group/logos/group/100h/png/PA-Logo-RGB-100h.png" alt="" width="176"></p>
<p><span data-contrast="none">Als Arbeitgeber sind wir <strong>PRO YOU</strong> – weil bei uns der <strong>Mensch im Mittelpunkt steht</strong>. Wir übernehmen Verantwortung füreinander, schaffen kontinuierliche Entwicklungsmöglichkeiten und bieten ein Umfeld, das berufliches und persönliches Wachstum fördert - mit flexiblen Arbeitszeitmodellen.</span></p>
<h3><span style="color: rgb(0, 78, 134);"><strong><span data-contrast="none"><span data-olk-copy-source="MessageBody">Proalpha – ERP- und Business Applications für den Mittelstand</span></span></strong></span></h3>
<p><span data-contrast="none">Seit mehr als drei Jahrzehnten ist die Proalpha Group an <strong>66 Standorten</strong> weltweit der <strong>digitale Sparringspartner</strong> der mittelständischen Wirtschaft. Die leistungsstarken <strong>ERP- und Business Applications</strong> bilden das digitale Rückgrat der gesamten Wertschöpfungskette von mehr als <strong>17.500 Kunden</strong> weltweit – Unternehmen aus der industriellen Fertigung, dem Großhandel und weiteren Branchen. Dabei sorgt Proalpha für die intelligente Vernetzung und effiziente Steuerung aller geschäftskritischen Systeme und Kernprozesse – von AI und Data Analytics bis hin zum Supply Chain- und Human Capital Management. Zusammen mit unseren <strong>Gruppenunternehmen</strong> erweitern wir auch Deine Karrieremöglichkeiten. </span></p>
<p><span class="TextRun SCXW182579549 BCX8" lang="DE-DE" data-contrast="auto"><span class="NormalTextRun SCXW182579549 BCX8" data-ccp-parastyle="Subtitle">Du arbeitest <strong>in</strong></span></span><span class="TextRun SCXW182579549 BCX8" lang="DE-DE" data-contrast="auto"><span class="NormalTextRun SCXW182579549 BCX8" data-ccp-parastyle="Subtitle"><strong> Vollzeit deutschland</strong></span><span class="NormalTextRun SCXW182579549 BCX8" data-ccp-parastyle="Subtitle"><strong>weit </strong></span></span><strong><span class="TextRun SCXW182579549 BCX8" lang="DE-DE" data-contrast="auto"><span class="NormalTextRun SCXW182579549 BCX8" data-ccp-parastyle="Subtitle">an einem unserer</span></span></strong><span class="TextRun SCXW182579549 BCX8" lang="DE-DE" data-contrast="auto"><span class="NormalTextRun SCXW182579549 BCX8" data-ccp-parastyle="Subtitle"><strong> Standorte</strong> </span></span><span class="TextRun SCXW182579549 BCX8" lang="DE-DE" data-contrast="auto"><span class="NormalTextRun SCXW182579549 BCX8" data-ccp-parastyle="Subtitle">oder <strong>im</strong></span></span><span class="TextRun SCXW182579549 BCX8" lang="DE-DE" data-contrast="auto"><span class="NormalTextRun SCXW182579549 BCX8" data-ccp-parastyle="Subtitle"><strong> Homeoffice</strong>.</span></span><span class="EOP SCXW182579549 BCX8" data-ccp-props="{"201341983":0,"335559738":0,"335559739":120,"335559740":240,"469777462":[7845],"469777927":[0],"469777928":[1]}"> </span></p>
<hr>
<h3><span style="color: rgb(0, 78, 134);"><strong><span data-contrast="none">Deine Aufgaben – contra boring, PRO YOU</span></strong><span data-contrast="none"> </span><span data-ccp-props="{"201341983":0,"335559738":0,"335559739":0,"335559740":240}"> </span></span></h3>
<p><span class="TextRun SCXW10059897 BCX8" lang="DE-DE" data-contrast="auto"><span class="NormalTextRun SCXW10059897 BCX8" data-ccp-parastyle="Aufzählung E1" data-ccp-parastyle-defn="{"ObjectId":"d819b7c2-86f5-524d-b2bb-56b378859860|1","ClassId":1073872969,"Properties":[469777841,"Segoe UI",469777844,"Segoe UI",469769226,"Segoe UI",268442635,"18",335559740,"240",201341983,"0",335559739,"60",201342446,"1",201342447,"5",201342448,"1",201342449,"1",469777842,"",469777843,"Segoe UI",201341986,"1",335559682,"4",335559683,"0",469775450,"Aufzählung E1",201340122,"2",134234082,"true",134233614,"true",469778129,"AufzhlungE1",335572020,"1",469778324,"List Paragraph",469777804,"",469777803,"left",469777815,"multilevel",469769242,"9642",335559685,"284",335559991,"284",335552541,"1"]}">In unserem Service bist Du kein Support-Abwickler, sondern technischer Berater für unsere Kunden. Dein Fokus: technische Analyse, stabile Systemlandschaften und klare Lösungen.</span></span><span class="EOP SCXW10059897 BCX8" data-ccp-props="{"201341983":2,"335559685":284,"335559739":0,"335559740":324,"335559991":284}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":1800,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><strong><span class="TextRun SCXW59583467 BCX8" lang="DE-DE" data-contrast="auto"><span class="NormalTextRun SCXW59583467 BCX8" data-ccp-parastyle="Aufzählung E1" data-ccp-parastyle-defn="{"ObjectId":"d819b7c2-86f5-524d-b2bb-56b378859860|1","ClassId":1073872969,"Properties":[469777841,"Segoe UI",469777844,"Segoe UI",469769226,"Segoe UI",268442635,"18",335559740,"240",201341983,"0",335559739,"60",201342446,"1",201342447,"5",201342448,"1",201342449,"1",469777842,"",469777843,"Segoe UI",201341986,"1",335559682,"4",335559683,"0",469775450,"Aufzählung E1",201340122,"2",134234082,"true",134233614,"true",469778129,"AufzhlungE1",335572020,"1",469778324,"List Paragraph",469777804,"",469777803,"left",469777815,"multilevel",469769242,"9642",335559685,"284",335559991,"284",335552541,"1"]}">Verantwortung:</span></span></strong><span class="TextRun SCXW59583467 BCX8" lang="DE-DE" data-contrast="auto"><span class="NormalTextRun SCXW59583467 BCX8" data-ccp-parastyle="Aufzählung E1"> Als zentraler Ansprechpartner bearbeitest Du die über Service </span><span class="NormalTextRun SpellingErrorV2Themed SCXW59583467 BCX8" data-ccp-parastyle="Aufzählung E1">Now</span><span class="NormalTextRun SCXW59583467 BCX8" data-ccp-parastyle="Aufzählung E1"> eingehenden Cases und stellst durch eine analytische Vorgehensweise eine zügige Problembehebung sicher.</span></span><span class="EOP SCXW59583467 BCX8" data-ccp-props="{"201341983":2,"335559739":0,"335559740":324}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":1800,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><strong><span class="TextRun SCXW94599626 BCX8" lang="DE-DE" data-contrast="auto"><span class="NormalTextRun SCXW94599626 BCX8" data-ccp-parastyle="Aufzählung E1" data-ccp-parastyle-defn="{"ObjectId":"d819b7c2-86f5-524d-b2bb-56b378859860|1","ClassId":1073872969,"Properties":[469777841,"Segoe UI",469777844,"Segoe UI",469769226,"Segoe UI",268442635,"18",335559740,"240",201341983,"0",335559739,"60",201342446,"1",201342447,"5",201342448,"1",201342449,"1",469777842,"",469777843,"Segoe UI",201341986,"1",335559682,"4",335559683,"0",469775450,"Aufzählung E1",201340122,"2",134234082,"true",134233614,"true",469778129,"AufzhlungE1",335572020,"1",469778324,"List Paragraph",469777804,"",469777803,"left",469777815,"multilevel",469769242,"9642",335559685,"284",335559991,"284",335552541,"1"]}">Fehleranalyse:</span></span></strong><span class="TextRun SCXW94599626 BCX8" lang="DE-DE" data-contrast="auto"><span class="NormalTextRun SCXW94599626 BCX8" data-ccp-parastyle="Aufzählung E1"> Durch präzise Diagnosen löst Du Themen von Serverinstallationen über Wartungen bis hin zu Datenbank- und Serverkonfigurationen sowie Netzwerkinfrastrukturen.</span></span><span class="EOP SCXW94599626 BCX8" data-ccp-props="{"201341983":2,"335559739":0,"335559740":324}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":1800,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span class="EOP SCXW94599626 BCX8" data-ccp-props="{"201341983":2,"335559739":0,"335559740":324}"><strong><span class="TextRun SCXW55889413 BCX8" lang="DE-DE" data-contrast="auto"><span class="NormalTextRun SCXW55889413 BCX8" data-ccp-parastyle="Aufzählung E1" data-ccp-parastyle-defn="{"ObjectId":"d819b7c2-86f5-524d-b2bb-56b378859860|1","ClassId":1073872969,"Properties":[469777841,"Segoe UI",469777844,"Segoe UI",469769226,"Segoe UI",268442635,"18",335559740,"240",201341983,"0",335559739,"60",201342446,"1",201342447,"5",201342448,"1",201342449,"1",469777842,"",469777843,"Segoe UI",201341986,"1",335559682,"4",335559683,"0",469775450,"Aufzählung E1",201340122,"2",134234082,"true",134233614,"true",469778129,"AufzhlungE1",335572020,"1",469778324,"List Paragraph",469777804,"",469777803,"left",469777815,"multilevel",469769242,"9642",335559685,"284",335559991,"284",335552541,"1"]}">Monitoring:</span></span></strong><span class="TextRun SCXW55889413 BCX8" lang="DE-DE" data-contrast="auto"><span class="NormalTextRun SCXW55889413 BCX8" data-ccp-parastyle="Aufzählung E1"> In definierten Monitoring-Schichten überwachst Du Kundensysteme in Echtzeit und reagierst proaktiv auf das Ampelsystem.</span></span><span class="EOP SCXW55889413 BCX8" data-ccp-props="{"201341983":2,"335559739":0,"335559740":324}"> </span></span></li>
<li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":1800,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span class="EOP SCXW94599626 BCX8" data-ccp-props="{"201341983":2,"335559739":0,"335559740":324}"><strong><span class="TextRun SCXW67849994 BCX8" lang="DE-DE" data-contrast="auto"><span class="NormalTextRun SCXW67849994 BCX8" data-ccp-parastyle="Aufzählung E1" data-ccp-parastyle-defn="{"ObjectId":"d819b7c2-86f5-524d-b2bb-56b378859860|1","ClassId":1073872969,"Properties":[469777841,"Segoe UI",469777844,"Segoe UI",469769226,"Segoe UI",268442635,"18",335559740,"240",201341983,"0",335559739,"60",201342446,"1",201342447,"5",201342448,"1",201342449,"1",469777842,"",469777843,"Segoe UI",201341986,"1",335559682,"4",335559683,"0",469775450,"Aufzählung E1",201340122,"2",134234082,"true",134233614,"true",469778129,"AufzhlungE1",335572020,"1",469778324,"List Paragraph",469777804,"",469777803,"left",469777815,"multilevel",469769242,"9642",335559685,"284",335559991,"284",335552541,"1"]}">Beratung:</span></span></strong><span class="TextRun SCXW67849994 BCX8" lang="DE-DE" data-contrast="auto"><span class="NormalTextRun SCXW67849994 BCX8" data-ccp-parastyle="Aufzählung E1"> Im Austausch mit technischen Ansprechpartnern der Kunden übernimmst Du fachliche Beratungsleistungen via Telefon, Mail oder Teams.</span></span><span class="EOP SCXW67849994 BCX8" data-ccp-props="{"201341983":2,"335559739":0,"335559740":324}"> </span></span></li>
<li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":1800,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span class="EOP SCXW94599626 BCX8" data-ccp-props="{"201341983":2,"335559739":0,"335559740":324}"><span class="EOP SCXW67849994 BCX8" data-ccp-props="{"201341983":2,"335559739":0,"335559740":324}"><strong><span class="TextRun SCXW74873600 BCX8" lang="DE-DE" data-contrast="auto"><span class="NormalTextRun SCXW74873600 BCX8" data-ccp-parastyle="Aufzählung E1" data-ccp-parastyle-defn="{"ObjectId":"d819b7c2-86f5-524d-b2bb-56b378859860|1","ClassId":1073872969,"Properties":[469777841,"Segoe UI",469777844,"Segoe UI",469769226,"Segoe UI",268442635,"18",335559740,"240",201341983,"0",335559739,"60",201342446,"1",201342447,"5",201342448,"1",201342449,"1",469777842,"",469777843,"Segoe UI",201341986,"1",335559682,"4",335559683,"0",469775450,"Aufzählung E1",201340122,"2",134234082,"true",134233614,"true",469778129,"AufzhlungE1",335572020,"1",469778324,"List Paragraph",469777804,"",469777803,"left",469777815,"multilevel",469769242,"9642",335559685,"284",335559991,"284",335552541,"1"]}">Weiterentwicklung:</span></span></strong><span class="TextRun SCXW74873600 BCX8" lang="DE-DE" data-contrast="auto"><span class="NormalTextRun SCXW74873600 BCX8" data-ccp-parastyle="Aufzählung E1"><strong> </strong>Durch kontinuierliche Analyse der Fälle entwickelst Du interne Abläufe und technische Standards weiter.</span></span><span class="EOP SCXW74873600 BCX8" data-ccp-props="{"201341983":2,"335559739":0,"335559740":324}"> </span></span></span></li>
</ul>
<h3><span style="color: rgb(1, 83, 137);"><span style="color: rgb(0, 78, 134);"><strong><span data-contrast="none">Dein Profil – contra 08/15, PRO YOU</span></strong></span><span data-contrast="none"> </span><span data-ccp-props="{"201341983":0,"335559738":0,"335559739":0,"335559740":240}"> </span></span></h3>
<ul>
<li><strong><span class="TextRun SCXW79924736 BCX8" lang="DE-DE" data-contrast="auto"><span class="NormalTextRun SCXW79924736 BCX8" data-ccp-parastyle="Aufzählung E1" data-ccp-parastyle-defn="{"ObjectId":"d819b7c2-86f5-524d-b2bb-56b378859860|1","ClassId":1073872969,"Properties":[469777841,"Segoe UI",469777844,"Segoe UI",469769226,"Segoe UI",268442635,"18",335559740,"240",201341983,"0",335559739,"60",201342446,"1",201342447,"5",201342448,"1",201342449,"1",469777842,"",469777843,"Segoe UI",201341986,"1",335559682,"4",335559683,"0",469775450,"Aufzählung E1",201340122,"2",134234082,"true",134233614,"true",469778129,"AufzhlungE1",335572020,"1",469778324,"List Paragraph",469777804,"",469777803,"left",469777815,"multilevel",469769242,"9642",335559685,"284",335559991,"284",335552541,"1"]}">Ausbildung: </span></span></strong><span class="TextRun SCXW79924736 BCX8" lang="DE-DE" data-contrast="auto"><span class="NormalTextRun SCXW79924736 BCX8" data-ccp-parastyle="Aufzählung E1">Abgeschlossene Ausbildung im IT-Umfeld oder Studium im IT-Bereich</span><span class="NormalTextRun SCXW79924736 BCX8" data-ccp-parastyle="Aufzählung E1">, auch Quereinsteiger mit entsprechendem </span><span class="NormalTextRun SCXW79924736 BCX8" data-ccp-parastyle="Aufzählung E1">Fachwissen</span></span><span class="EOP SCXW79924736 BCX8" data-ccp-props="{"201341983":2,"335559739":0,"335559740":324}"> </span></li>
<li><strong><span data-contrast="auto">Berufserfahrung:</span></strong><span data-contrast="auto"> <span class="TextRun SCXW23415898 BCX8" lang="DE-DE" data-contrast="auto"><span class="NormalTextRun SCXW23415898 BCX8" data-ccp-parastyle="Aufzählung E1">Technisches Grundverständnis und IT-Basiswissen</span></span><span class="EOP SCXW23415898 BCX8" data-ccp-props="{"201341983":2,"335559739":0,"335559740":324}"> </span></span></li>
<li><strong><span data-contrast="auto">Fachkenntnisse:</span></strong><span data-contrast="auto"> <span class="TextRun SCXW78313577 BCX8" lang="DE-DE" data-contrast="auto"><span class="NormalTextRun SCXW78313577 BCX8" data-ccp-parastyle="Aufzählung E1" data-ccp-parastyle-defn="{"ObjectId":"d819b7c2-86f5-524d-b2bb-56b378859860|1","ClassId":1073872969,"Properties":[469777841,"Segoe UI",469777844,"Segoe UI",469769226,"Segoe UI",268442635,"18",335559740,"240",201341983,"0",335559739,"60",201342446,"1",201342447,"5",201342448,"1",201342449,"1",469777842,"",469777843,"Segoe UI",201341986,"1",335559682,"4",335559683,"0",469775450,"Aufzählung E1",201340122,"2",134234082,"true",134233614,"true",469778129,"AufzhlungE1",335572020,"1",469778324,"List Paragraph",469777804,"",469777803,"left",469777815,"multilevel",469769242,"9642",335559685,"284",335559991,"284",335552541,"1"]}">Grundlagen in Windows-Betriebssystemen und Servern, Erfahrung mit Ticketsystemen</span></span></span></li>
<li><strong><span data-contrast="auto">Persönlichkeit: </span></strong><span data-contrast="auto"><span class="NormalTextRun SCXW216497907 BCX8" data-ccp-parastyle="Aufzählung E1">Analytische Arbeitsweise, hohe Eigenorganisation, </span></span><span class="NormalTextRun SCXW216497907 BCX8" data-ccp-parastyle="Aufzählung E1">Kommunikationsstärke</span></li>
<li><strong><span data-contrast="auto">Sprachkenntnisse:</span></strong><span data-contrast="auto"> Sehr gute Deutschkenntnisse und gute Englischkenntnisse für die Kommunikation in einem internationalen Umfeld</span><span data-ccp-props="{"201341983":0,"335559738":0,"335559739":80,"335559740":240}"> </span></li>
</ul>
<h3><span style="color: rgb(1, 83, 137);"><strong><span data-contrast="none">Deine Benefits – contra basic, PRO YOU</span></strong><span data-contrast="none"> </span><span data-ccp-props="{"201341983":0,"335559738":0,"335559739":0,"335559740":240}"> </span></span></h3>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":1800,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="13" data-aria-level="1"><strong><span data-contrast="auto">PRO Flexibilität:</span></strong><span data-contrast="auto"> Flexible Arbeitszeitmodelle, Homeoffice, Workation, <span style="color: rgb(0, 0, 0);">Wertguthabenkonto (z.B. für ein Sabbatical) </span></span></li>
<li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":1800,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="13" data-aria-level="1"><strong><span data-contrast="auto">PRO Entwicklung:</span></strong><span data-contrast="auto"> Förderung persönlicher und beruflicher Weiterentwicklung, internationale Karrieremöglichkeiten, gruppenübergreifende Karrierechancen, vielfältiges Schulungsangebot, Entwicklungsgespräche </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":1800,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="13" data-aria-level="1"><strong><span data-contrast="auto">PRO Werte:</span></strong><span data-contrast="auto"> Offene Kommunikation, Du-Kultur, Teamgeist, Respekt, Wertschätzung, gemeinsame Team- und Firmenevents</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":1800,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="13" data-aria-level="1"><strong><span data-contrast="auto">PRO Extras:</span></strong><span data-contrast="auto"> Onboardingkonzept, Employee Assistance Service, Wellhub, <span style="color: rgb(0, 0, 0);">JobRad</span>, Mitarbeiterangebote<span style="color: rgb(0, 0, 0);">, </span></span><span data-contrast="auto"><span style="color: rgb(224, 62, 45);"><span style="color: rgb(0, 0, 0);">betriebliche Altersvorsorge</span></span></span></li>
</ul>
<h3><span style="color: rgb(0, 78, 134);"><strong><span data-contrast="none">PRO YOU – Deine Stärken, Deine Karriere</span></strong><span data-ccp-props="{"201341983":0,"335559738":0,"335559739":0,"335559740":240}"> </span></span></h3>
<p><span data-teams="true">Wir freuen uns auf Deine Bewerbung und darauf, Dich kennenzulernen! Bitte sende uns <strong>Deinen Lebenslauf </strong><span style="color: rgb(0, 0, 0);">sowie<strong> relevante</strong> <strong>Zeugnisse </strong></span>über unser Online-Portal. </span></p>
<p><span data-contrast="auto">Nach Eingang Deiner Bewerbung erhältst Du eine Bestätigung, und wir melden uns so schnell wie möglich bei Dir zurück. Der nächste Schritt kann ein Vorabgespräch mit uns oder direkt ein erstes Kennenlernen mit dem Fachbereich sein. 99% der Erstgespräche finden online statt. </span><span data-ccp-props="{"201341983":0,"335559738":0,"335559739":0,"335559740":240}"> </span></p>
<p><span data-contrast="auto">Fragen? Melde Dich – wir helfen gern!</span></p><div class="content-conclusion"><p> </p>
<p> </p></div>
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