Technical Content Marketing Specialist

<p><strong>Why Thunderbird?</strong></p> <p><span style="font-weight: 400;">Thunderbird is one of the world’s most trusted open-source email applications, empowering more than 20 million people globally. At MZLA, the team behind Thunderbird, we build privacy-respecting communication tools that help people manage their digital lives while staying in control of their data.</span></p> <p><span style="font-weight: 400;">We are open source by design. Our products are developed transparently and in collaboration with a global community of contributors, and that same spirit shapes how we work: collaboratively, inclusively, and with a shared commitment to putting users first.</span></p> <p><span style="font-weight: 400;">Our small but growing distributed team includes 65+ people across seven countries. As Thunderbird evolves beyond a single desktop application, we are expanding across desktop, mobile, and paid services to build independent, privacy-respecting alternatives to big tech ecosystems.</span></p> <p><span style="font-weight: 400;">Our revenue model combines user donations, which help keep Thunderbird’s apps freely available, with paid services that cover the costs of hosted offerings while supporting long-term sustainability and continued innovation.</span></p> <p><strong>A note about MZLA and Mozilla:</strong><span style="font-weight: 400;"> </span><span style="font-weight: 400;">MZLA Technologies Corporation is the nonprofit-owned company behind Thunderbird and part of the Mozilla family. MZLA is separate from Mozilla Corporation and has its own compensation programs, benefits, and employment policies.</span></p> <p><span style="font-weight: 400;">To learn more, visit </span><a href="http://www.thunderbird.net"><span style="font-weight: 400;">www.thunderbird.net</span></a></p> <p><strong>The opportunity</strong></p> <p><span style="font-weight: 400;">As the Technical Content Marketing Specialist at MZLA, you'll help tell the story of Thunderbird's growing ecosystem of desktop, mobile, and web-based communication products. Working closely with the Marketing Manager and cross-functional partners across Product, Engineering, Design, and Community teams, you'll create and execute marketing programs that drive product awareness, user engagement, adoption, and retention.</span></p> <p><span style="font-weight: 400;">This is a hands-on role for someone who enjoys translating technology into compelling, user-focused stories and content. You'll create and publish content that helps users discover, understand, and get value from Thunderbird's products and services, while supporting launches, feature announcements, user education, and broader brand initiatives.</span></p> <p><strong>What you’ll do&nbsp;</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Execute day-to-day social media activities, including content scheduling, publishing, monitoring, engagement, and reporting.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Draft and publish blog posts, product announcements, release communications, marketing emails, newsletters, user education content, and other digital content that helps users understand and adopt Thunderbird products and services.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Support product launches, feature announcements, adoption campaigns, and promotional activities across multiple digital channels.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Monitor social media engagement, coordinating with internal teams when additional context or support is needed.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Maintain editorial and campaign calendars to ensure timely delivery of marketing activities.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Track and report on performance metrics, identifying trends and optimization opportunities.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Support email marketing and automation activities, including list management, campaign setup, and workflow maintenance.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Assist with customer surveys and feedback collection to inform marketing and product insights.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Coordinate with internal teams and external vendors to support campaign execution and content development.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ensure marketing materials align with brand standards and messaging guidelines.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Support ad hoc marketing and communications projects as needed.</span></li> </ul> <p><strong>What you bring&nbsp;</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">3+ years of experience in marketing, communications, digital content, or a related role.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience marketing software, SaaS, technology products, developer tools, consumer applications, or other digital products to a global audience.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Demonstrated experience executing social media, email, and digital marketing activities across multiple channels.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Strong writing, copyediting, and proofreading skills with the ability to adapt messaging for different audiences and platforms.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with social media management tools, email marketing platforms, content management systems, and digital marketing technologies.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Strong organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ability to collaborate effectively across cross-functional teams in a distributed, asynchronous environment.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Proactive mindset with the ability to take ownership of work and follow projects through to completion.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Familiarity with marketing analytics and reporting tools.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Excellent verbal and written communication skills.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ability to learn and responsibly use emerging technologies, including AI-enabled tools, to improve workflows.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ability to support a global organization with understanding of different cultural dynamics and practices.</span></li> </ul> <p><strong>Bonus points for</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Familiarity with open-source communities or privacy-focused technology products.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with survey and customer feedback platforms.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Basic experience using graphic design tools such as Canva or Adobe Creative Suite.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Familiarity with SEO and digital content optimization best practices.</span></li> </ul> <p><strong>What success looks like</strong></p> <p><span style="font-weight: 400;">You'll be successful in this role if you're equally comfortable learning about technical products, collaborating with product and engineering teams, and creating high-quality content that helps users understand why Thunderbird matters.</span></p> <p><strong>Work environment</strong></p> <p><span style="font-weight: 400;">This is a full-time, fully remote position. You’ll join a distributed team of Thunderbird staff, open-source community members, and contributors from around the world.</span></p> <p><span style="font-weight: 400;">We rely on clear communication, thoughtful documentation, and collaborative decision-making to work effectively across time zones and disciplines.</span></p> <p><span style="font-weight: 400;">You'll be part of the marketing team, working closely with product, engineering, and community colleagues in a collaborative, fast-paced environment.&nbsp;</span></p> <p><strong>Compensation &amp; benefits</strong></p> <p><span style="font-weight: 400;">We benchmark our base salaries to local markets and target the 60th percentile of the peer market. The salary ranges for this role are:</span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Canada: $72,000 - 82,000 CAD</span></li> </ul> <p><span style="font-weight: 400;">We may consider candidates with strong skills but less than the required experience. Title, level and compensation will be determined based on qualifications and experience.</span></p> <p><span style="font-weight: 400;">In addition to competitive salaries, we offer a comprehensive benefits package designed to support your whole self.</span></p> <p><strong>Work &amp; career</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Fully remote work &amp; schedule flexibility</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Company-provided laptop</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Annual bonus program</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Monthly remote work stipend</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Annual professional development stipend</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Industry conferences</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Company all-hands and team gatherings</span></li> </ul> <p><strong>Rest &amp; play</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">24 days PTO per year (prorated)&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Your birthday</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Year-end company shutdown</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">9 wellbeing days&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Public holidays</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Other paid leave</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Quarterly wellbeing stipend for personal / family activities</span></li> </ul> <p><strong>Health &amp; family</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">RRSP</span><span style="font-weight: 400;"> contributions</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Health, dental, &amp; vision insurance</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Disability insurance</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Life insurance</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Employee assistance program&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Paid parental leave</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Paid sick days&nbsp;</span></li> </ul> <p><strong>Work eligibility</strong></p> <p><span style="font-weight: 400;">Applicants must reside in and </span><strong>have permanent work authorization</strong><span style="font-weight: 400;"> for the country location(s) specified in the posting. We are unable to consider applicants outside of these markets at this time. And, we do not provide visa sponsorship.</span></p> <p><strong>How to apply</strong></p> <p><span style="font-weight: 400;">Please apply directly through our </span><a href="https://www.mozilla.org/en-US/careers/listings/?team=MZLA/Thunderbird"><span style="font-weight: 400;">career page</span></a><span style="font-weight: 400;">. We carefully review every cover letter and screening question, so take the time to answer each fully.</span><strong> </strong><span style="font-weight: 400;">We value authentic, thoughtful responses that reflect your own experience and perspective. It is fine to use AI tools to polish your writing, but your answers should be your own. </span><strong>Candidates who submit generic or unoriginal AI-generated responses may be disqualified from further consideration.</strong></p> <p><strong>Our commitment to diversity, equity, and inclusion</strong></p> <p><span style="font-weight: 400;">MZLA believes in the value of diverse creative practices and forms of knowledge, and knows diversity, equity and inclusion are crucial to and enrich the company’s core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientations, gender identities and expressions.</span></p> <p><span style="font-weight: 400;">We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws. MZLA will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose.&nbsp;</span></p> <p><span style="font-weight: 400;">We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us at</span><strong> </strong><strong>hiringaccommodations@thunderbird.net</strong><span style="font-weight: 400;"> to request accommodation.</span></p>