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Technical Customer Success Executive, Manufacturing
Instrumental Inc
Palo AltoHybrid8mo ago
- Employment
- Full-time
About the role
- Deliver value to customers and drive platform engagement, owning 5-10 customers, you will engage cross-functional teams at our customers and their manufacturing partners in order to help them deliver on accelerated time to market for NPI and improved first pass yield in production.
- Launch new programs and production lines, rolling up your sleeves you will personally set up customer projects, oversee station deployments, run correlations, set up and review discoveries and monitors, ensure data is accurate and actionable. While you will have access to resources at Instrumental to assist you, many times you will have to take action yourself and do whatever it takes to deliver ROI to your customers.
- Perform quarterly executive business reviews, presenting to the VP level to showcase the results and impact attained through the Instrumental platform. Leverage these reviews to spotlight potential expansions and address any concerns that may arise.
- Identify customer technical needs/pain and product roadmaps to understand future expansion potential. Generating business value assessments to justify further customer investment in the Instrumental platform
- Orchestrate Instrumental team members in order to maximise value for customers. You will drive our C-Suite, Sales team, Product, Engineering, Data Quality analysts and others on behalf of our customers.
- 2+ years of demonstrated success in hardware development and or manufacturing-focused technical program management with experience presenting outcomes to the VP level.
- 8+ years of total experience with hardware development and manufacturing, and a deep understanding of how to transform movement in specific KPIs such as failure analysis time, yield, throughput, and quality to business and operational value.
- You have mastered the art of winning others over – you are a natural team player who leads from the front and by example; you enjoy engaging and building relationships with new people
- Data analysis and failure analysis skills - especially with electronics functional and reliability test data - ultimately the job our customers hire us to do is help them pass test in both NPI and production
- Exemplary written presentation and verbal communication skills, with a knack for executive presentations - you enjoy crafting data-rich presentations that drive decisions
- A strategic mindset, with the ability to set the right goal, build an operational plan, and deliver results. You embrace ambiguity and see every blocker as an opportunity to improve
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