Technical Customer Success Manager

What you'll do:

• Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform.
  
  
• Understand customer use cases and provide recommendations to improve security posture and platform utilization.
  
  
• Build and maintain trusted relationships with technical stakeholders and decision-makers.
  
  
• Act as the customer advocate within Armis, coordinating across teams to meet customer objectives.
  
  
• Ensure deployment and configuration align with key business use cases and are delivered on schedule.
  
  
• Stay current on third-party integrations and how they interact with Armis within customer environments.
• Serve as a subject matter expert in your area of technical proficiency.
• Partner with Product, Engineering, Support, and Sales teams to drive account success.

What we expect:

• Bachelor’s degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH).
• 5+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role.
• 5+ years experience in service delivery or technical account management in post- and/or pre-sales environments.
• Strong communication and presentation skills across technical and executive audiences.
• 3+ years experience in IT, security, healthcare tech, or similar environments.
• Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures.
  
  

• Experience in network engineering, architecture, support, or design.
• Knowledge of healthcare/ICT devices, manufacturers, or applications.
• Experience securing IT, IoT, or healthcare systems.
• Ability to travel up to 20–25% per quarter.

Job Benefits