Technical Delivery Manager – CIAM (Customer Identity and Access Management)

Technical Delivery Manager – CIAM

Job Description

We are seeking an experienced Technical Delivery Manager specializing in Customer Identity and Access Management (CIAM) to lead a enterprise CIAM implementation engagement. This is a senior, client-facing delivery role requiring someone who can own the full implementation lifecycle — from scoping and configuration through go-live and adoption — while serving as the primary technical point of contact throughout. The ideal candidate brings deep IAM/CIAM platform experience and the ability to operate confidently across both technical and executive audiences.

Professional Responsibilities

• Own the end-to-end CIAM implementation lifecycle, including scoping, configuration, integration, UAT, and go-live
• Configure CIAM platform components including MFA, SSO, RBAC, JIT provisioning, and self-service identity portals
• Integrate identity platforms with enterprise systems including CRM, ERP, SaaS applications, APIs, and OT/edge environments
• Manage user population onboarding and identity data migration across customer environments
• Serve as the primary post-sale technical contact, building trusted relationships with client IT leads and CISOs
• Conduct executive business reviews, translating deployment outcomes into measurable security and business ROI
• Proactively monitor adoption health, identify expansion opportunities, and support renewal conversations
• Feed customer insights back to internal Product and Engineering teams to influence platform roadmap

Professional Skills

• Hands-on experience with MFA, SSO (SAML/OIDC), RBAC, and ABAC
• API integration experience including REST, OAuth 2.0, and identity federation
• Proficiency troubleshooting identity flows, access errors, and integration logs
• Strong stakeholder management skills across both technical and executive audiences
• Clear written communication skills — runbooks, integration guides, and status reports
• FIDO2/Passwordless authentication deployment experience is a plus
• Familiarity with OT environments or industrial access control is a plus
• Knowledge of relevant compliance frameworks is a plus

Professional Experience

• 10+ years of hands-on IAM/CIAM platform implementation and delivery experience
• Demonstrated experience managing large-scale user onboarding and identity migration projects
• Strong project management capability including scope, planning, risk, and change management
• Prior consulting or client-facing delivery experience, comfortable operating with autonomy in a client environment
• Experience at an IAM vendor, system integrator, or cybersecurity firm is a strong plus

• Must be located in Bangalore or Hyderabad, India