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Technical Implementation Manager
Nutrislice
WorldwideRemote1mo ago
- Employment
- Full-time
About the role
- Own the technical configuration and setup of Nutrislice products for new and expanding accounts.
- Lead large-scale, multi-site rollouts —helping manage timelines, coordinating with customer stakeholders, and ensuring each location is configured and launched correctly.
- Partner with the Sr. CSM on enterprise accounts, taking ownership of the tactical and technical workstreams while the CSM drives the strategic relationship.
- Develop and deliver training for customer teams, adapting content to varying levels of technical proficiency — from corporate operators managing hundreds of sites to individual site-level staff.
- Troubleshoot configuration and product issues during implementation.
- Build repeatable implementation processes, playbooks, and documentation that improve efficiency and consistency across engagements.
- Maintain deep, current knowledge of the full Nutrislice platform and translate that expertise into solutions that meet each customer’s operational needs.
- Advocate for customers internally — surfacing pain points, product gaps, and feedback to Product, Sales, Engineering, and Support with enough detail for teams to act on it.
- 3+ years of experience in software implementation, technical onboarding, or a similar hands-on technical role at a SaaS company.
- Demonstrated ability to manage complex implementations with multiple workstreams, stakeholders, and sites running simultaneously.
- Strong technical aptitude — comfortable with data mapping, integrations, system configuration, and learning new platforms quickly.
- Excellent communication skills with the ability to work with both executive stakeholders and site-level operators.
- Self-driven with the ability to prioritize and execute in a fast-paced, fully remote environment.
- Experience building or improving implementation processes and documentation.
- Familiarity with food service operations, K-12, higher education, or corporate dining is a strong plus.
- Experience with Salesforce, ChurnZero, or similar CRM/CS tools is a plus.
- Salary range of $60,000-$75,000
- Unlimited PTO
- Fully remote work
- 401k with match
- Medical, dental, and vision insurance coverage
- No visa sponsorship available.
- Reference and background checks required before the start date.
- Applicants must reside in one of the following states to be considered for this position: Arizona, Colorado, Connecticut, Florida, Georgia, Illinois, Maine, Michigan, New Jersey, North Carolina, Oklahoma, Pennsylvania, South Carolina, Texas, or Utah. If you do not reside in one of these states, please do not apply, as your application will not be reviewed.
Perks & benefits
- 401k
- Vision Insurance
- Unlimited Vacation
- Paid Time Off
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