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Technical Onboarding Manager
Mission
WorldwideRemote10mo ago
- Employment
- Full-time
About the role
Responsibilities
- Manage the technical onboarding for all assigned new Mission Cloud customers; lead onboarding meetings, project manage the onboarding process, and act as the main contact for customers
- Understand AWS Cloud Technologies and how they are delivered through Mission Cloud
- Work across Mission Cloud teams, including Customer Success, Service Delivery, and Sales, to ensure the highest quality onboarding experience for customers
- Review customer contracts, service level agreement requirements, and deliverables, and ensure service implementation aligns with contract requirements
- Gather technical requirements from customers, including new and existing AWS account details and configurations
- Educate customers on current technologies, Mission Cloud services, and industry best practices
Requirements
- Experience working in a technical Customer Support, Implementation, or Onboarding role
- Ability to work in a project management role
- Ability to work with public cloud, preferably with AWS
- Ability to communicate regularly with customers over phone or video conference and email
- Ability to work with contracts and understand service level agreements
- Ability to manage multiple customer onboarding's at one time (Example: 10+ Clients)
- Ability to work in a fast paced evolving environment
- AWS Cloud Practitioner certification (required after 1 year of employment at Mission Cloud)
Use of Artificial Intelligence (AI)
About Mission Cloud
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