Lead Technical Operations Engineer

Key Responsibilities

• To ensure IT infrastructure services function to Service Level Agreements (SLA's)
• To maintain (patch/troubleshoot/document) and monitor physical and virtual network/server/cloud infrastructure environments with a strong focus on security
• Install and test new solutions and enhancements to existing solutions in both test and production environments
• Diagnosis and resolution of issues in accordance with published SLA's and in a customer focused manner
• Appropriate management & escalation of faults, failures and change requests to the relevant parties, ensuring timely and appropriate responses
• Be an escalation point for fault resolution for Service Desk Engineers and provide on-call 24/7 support as required
• Engage in project and capacity planning, implementation and rollout providing expert advice as appropriate
• To maintain up-to-date technical skills to perform the role in a dynamic agile business
• 1:1s - Regular, structured check-ins focused on priorities, progress, challenges, wellbeing, and development; create space for open, two-way dialogue.
• Performance: Clear expectations, ongoing performance tracking, early intervention on issues, and fair, evidence-based reviews; recognise and differentiate performance.
• OKRs: Set clear, measurable goals aligned to organisational priorities; regularly review progress, adjust as needed, and focus on outcomes over activity.
• Coaching: Build capability through questioning, stretch opportunities, and tailored development support; encourage ownership and growth.
• Guidance: Provide clarity, direction, and context while enabling autonomy; support decision-making and remove barriers.
• Feedback: Frequent, timely, and actionable feedback; actively seek input from others to drive continuous improvement

Skills, Knowledge & Expertise

• Management experience in TechOps Engineering role 
• Previous experience working in a TechOps Engineer role or similar technical IT role.
• Previous experience working in a 3rd line corporate enterprise cloud & hybrid infrastructure experience working within a fast-paced agile environment
• Solid experience with varied aspects of corporate hybrid enterprise IT infrastructure & networking – good TCP/IP networking & routing knowledge
• Proven skillset to include Server 2012 to 2022; DHCP; DNS; vSphere; MS Azure/AD/Entra; M365 (EXO/Teams etc.); Group Policy; Firewalling
• Datacentre server (HP/Dell Servers/Blades) hardware support, build and configuration
• Demonstrably comfortable working on own initiative and as part of a larger team ·  
• Demonstrable broad ranging troubleshooting
• Excellent documentation/diagramming skills
• Familiarity and acceptance of ITIL standards and associated change management disciplines
• Confident in applying security hardening to various infrastructure components  

• Networking skills to a CCNA level
• Linux technologies (OS/SQL/Web Servers/Proxies/Containerisation)
• AWS/GCP 
• Automation skills (Ansible, Puppet, Chef etc.)
• Version Control (Git)
• SSL Certificate Authorities

Job Benefits

• A good salary that matches the things you have already done and will do;  
• Flexible working hours and flexibility in working from home or at the office, allowing you to optimally combine your private life with your work;  
• A favorable pension scheme, 26 vacation days (+4 mandatory days off), and 8% holiday pay with a full-time contract;  
• Plenty of development opportunities: you can gain and share knowledge through training, TechTalks, events, and our own Fox Academy;  
• A laptop and business phone. If you use your own phone, you will receive a reimbursement of up to €25 per month;  
• A remote work allowance (for hybrid working);  
• A performance bonus and profit sharing because we value your effort;  
• When we work in the office, we gather every day for a delicious lunch.