Technical Operations Manager

<p><strong>Job Description</strong>:<strong> Technical Operations Manager&nbsp;</strong></p> <p><strong>Role Overview&nbsp;</strong></p> <p>We are seeking an experienced Cloud Infrastructure Shift Supervisor to lead our 24x7&nbsp; operations team. You will ensure maximum uptime, rapid incident resolution, and&nbsp; seamless shift handovers. This role balances real-time technical incident oversight with&nbsp; people management.&nbsp;</p> <p>&nbsp;</p> <p><strong>Responsibilities</strong> -&nbsp;</p> <p>* Shift Leadership: Manage a rotating team of cloud engineers to ensure continuous&nbsp; 24x7 coverage.&nbsp;</p> <p>* Incident Management: Act as Incident Resolution Owner for Severity-1 and Severity-2&nbsp; infrastructure outages.&nbsp;</p> <p>* Operations Oversight: Monitor system health dashboards (Datadog, New Relic) and&nbsp; prioritize the ticketing queue.&nbsp;</p> <p>* SLA Compliance: Ensure the team meets or exceeds Service Level Agreements (SLAs)&nbsp; for response and resolution times.&nbsp;</p> <p>* Shift Handovers: Execute rigorous, documented handovers to incoming shifts to&nbsp; prevent data gaps.&nbsp;</p> <p>* Team Development: Mentor junior engineers, conduct performance reviews, and&nbsp; manage shift scheduling to prevent burnout.&nbsp;&nbsp;</p> <p>&nbsp;</p> <p><strong>Required Technical Skills </strong>-&nbsp;</p> <p>* Cloud Platforms: Proven experience managing infrastructure on AWS, Azure, or GCP.</p> <p>* Monitoring &amp; Logging: Proficiency with tools like Splunk, Datadog, Prometheus, or ELK&nbsp; stack.&nbsp;</p> <p>* Ticketing Systems: Advanced knowledge of ITSM platforms such as Jira Service Desk&nbsp; or ServiceNow.&nbsp;</p> <p>* OS &amp; Scripting: Familiarity with Linux/Windows administration and basic scripting&nbsp; (Bash, Python).&nbsp;</p> <p>* Strong understanding of deployment, maintenance and monitoring of Data Pipelines&nbsp;</p> <p>&nbsp;</p> <p><strong>Required Soft Skills </strong>-&nbsp;</p> <p>* Crisis Management: Ability to remain calm and direct technical teams during high pressure outages.&nbsp;</p> <p>* Communication: Clear written and verbal communication for page updates and stakeholder alerts.&nbsp;</p> <p>* Problem Solving: Strong analytical skills to spot patterns in recurring infrastructure&nbsp; alerts.&nbsp;</p> <p>* Flexibility: Absolute willingness to work a rotating schedule, including nights,&nbsp; weekends, and holidays.&nbsp;</p> <p>&nbsp;</p> <p><strong>Experience &amp; Qualifications&nbsp;</strong>-&nbsp;</p> <p>* Bachelor’s degree in Computer Science, IT, or equivalent practical experience.</p> <p>* 7+ years of experience in a Cloud Support, NOC, or Site Reliability Engineering (SRE)&nbsp; environment.&nbsp;</p> <p>* 3+ years of experience in a team lead, supervisor, or senior engineer capacity.</p> <p>* Relevant certifications (e.g., AWS SysOps Administrator, Azure Administrator, ITIL&nbsp; Foundation) are a plus.</p><div class="content-conclusion"><p><strong>Note:</strong></p> <blockquote class="gmail_quote"><em>By submitting your application, you consent to being contacted by our Talent Acquisition team via phone call, email, SMS, WhatsApp, or other communication channels regarding your application and relevant career opportunities.</em></blockquote> <p></p></div>